Senior Customer Success Manager

🚀 Exclusive | Customer Success Manager – Enterprise CDP / MarTech | EMEA | London

4 days per week in London (Mon-Thurs) - please do not apply if you cannot do this.

I'm working exclusively with one of the most recognised names in the Customer Data Platform space on a confidential search.

This is a business that needs no introduction to anyone in the data or martech world — hundreds of global consumer brands rely on their platform daily to turn customer data into real-time, personalised experiences at scale. They've recently gone through a significant and high-profile merger that has supercharged both their product and their ambition.

They're hiring a CSM for their EMEA book of business — and this is the real deal. Enterprise accounts. C-suite relationships. A platform that genuinely moves the needle for the brands using it.

The role in a nutshell:

Own a portfolio of strategic, high-revenue global accounts. Drive retention and expansion. Build exec-level relationships. Translate complex customer data strategies into measurable business outcomes. Lead QBRs that actually mean something. Be the voice of the customer back into Product.

You'll be a strong fit if you have:

✅ 3+ years in CSM / AM / Solutions Consulting in enterprise SaaS

✅ A background in CDP, MarTech, data infrastructure, or developer-adjacent platforms

✅ Proven track record managing large, complex, global accounts

✅ Comfort operating at senior/exec stakeholder level

✅ An AI-first mindset — you use the tools, you don't just talk about them

The package includes equity (every employee is a shareholder), strong benefits, and a genuinely collaborative, high-performance culture. London-based (4 days a week).

This one won't be on the market long and I'm moving quickly. If it sounds like your world — or you know someone it might suit — drop me a message or email simon@primistalent.com.

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