Vice President of Sales

🚀 Hiring: VP Sales (EMEA / Global) 🚀

AI Agents / Customer Service / Customer Support

Customer support is being rebuilt from the ground up - and this team is building an enterprise-grade AI agent “workforce” that can handle complex customer conversations end-to-end across chat, email (and voice in beta), with orchestration + guardrails + enterprise reliability.

Why this is a big one 👇

✅ Breakout traction: from stealth to ~£1m ARR in ~4 months, and 3 founders → ~18 people in roughly the same period.

✅ Real enterprise ROI: one customer story highlights ~60% lower support costs and ~$1M annual cost savings, with faster resolution + higher CSAT.

✅ Category timing: this isn’t “chatbots” — it’s a new workforce model for enterprise customer service.

✅ Proven founders + elite backing: repeat founders (prior exit) + operator-led seed support.

The role 🎯 (VP Sales — zero → one)

This is a hands-on player/coach role. You’ll personally close enterprise deals while building the operating system: ICP, pipeline process, repeatable motion, forecasting cadence, pricing/packaging inputs, and the first sales hires. You report directly into the CEO as their commercial right-hand.

What you’ll do

• Close revenue personally: own strategic new-logo deals end-to-end (discovery → proposal → negotiation → close)
• Run senior enterprise cycles: CX/Support, Ops, IT/Security, Procurement, C-level stakeholders
• Build the sales machine: ICP + segmentation + qualification, outbound strategy, deal reviews, forecasting cadence, CRM hygiene.
• Hire + lead early team: recruit/onboard/coaching, playbooks, enablement, performance culture.
• Cross-functional GTM: align product, marketing, partnerships, CS on one revenue motion; shape commercial guardrails.

Ideal profile ✅

• Enterprise B2B SaaS sales leader (CX/Support/IT/Commercial environments a plus)
• Track record closing complex multi-stakeholder deals (6–7 figure ACV/TCV a plus)
• Builder mentality: early-stage ambiguity, pace, “build while selling”
• Pipeline creation chops (not just inbound-led) + operator discipline (process/forecasting)
• Player/coach leadership style with high standards
• Bonus: AI/automation/workflow platforms; security/compliance-led enterprise motions

Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs