Assistant Practice Manager
Job summary
Are you an organised, motivated and people-focused professional looking to take the next step in your career within primary care? We are looking for an enthusiastic Assistant Practice Manager to join our friendly and forward-thinking GP practice team.
Working closely with the Practice Manager and wider practice team, you will play an important role in supporting the day-to-day running of the practice and helping us deliver safe, effective and high-quality services for our patients. This is a varied and rewarding role, with opportunities to develop your skills and gain valuable experience across practice operations, staff support, patient services, quality improvement and the wider NHS primary care environment.
We are committed to creating a supportive and inclusive workplace where our staff feel valued and have opportunities to learn, develop and progress. You will work alongside a dedicated multidisciplinary team and have the opportunity to make a real difference to the experience of both our patients and colleagues.
If you are proactive, approachable and enjoy working in a busy environment where no two days are the same, we would love to hear from you. Join us and become part of a team that is passionate about delivering excellent patient care and making a positive difference to our local community.
Main duties of the job
The Assistant Practice Manager works closely with the Practice Manager to support the smooth day-to-day running and ongoing development of the practice. The role provides leadership and support across people management, patient services, quality and compliance, systems, premises and practice development.
The post-holder will help the practice operate safely, effectively and efficiently, while supporting a positive working environment and high-quality patient experience. The role will have access to confidential information and therefore requires a high level of confidentiality, integrity and discretion.
This is a hands-on management role, and the successful candidate will be expected to support the wider practice team when needed, including providing occasional reception or administrative cover and adjusting their start or finish time to support staffing requirements.
The Assistant Practice Manager will be an integral member of the general practice team and will be supported through induction, ongoing learning and development
About us
You will be joining a friendly, supportive and dedicated team committed to providing excellent patient care and supporting one another. We pride ourselves on creating a positive and inclusive working environment where everyone is valued, respected and encouraged to contribute.
General practice is busy and varied, but our team works collaboratively with a strong sense of teamwork and shared purpose. As Assistant Practice Manager, you will work closely with the Practice Manager, GPs and wider multidisciplinary team, gaining valuable experience across all aspects of practice management.
We are committed to supporting our staff to develop their skills and progress their careers within primary care. If you are looking for a rewarding role where you can make a genuine difference to patients, colleagues and the local community, we would love to welcome you to our team.
Job description
Job responsibilities
Key Responsibilities
- Support the Practice Manager with the day-to-day running and development of the practice.
- Provide leadership, guidance and support to staff, promoting a positive and effective working environment.
- Deputise for the Practice Manager when required.
- Support recruitment, induction, appraisals, staff development, training and staff welfare.
- Assist with performance, disciplinary and grievance processes where appropriate.
- Support QOF, enhanced services, CQC compliance, clinical governance, safeguarding, audits and quality improvement.
- Support the management of patient complaints, patient experience and DNA processes.
- Assist with practice reporting, business planning and service development.
- Support IT systems, information governance, data reporting, clinical searches and patient online services.
- Support premises management, health and safety, risk assessments, mandatory training and practice security.
- Work collaboratively with GPs, clinicians, administrative staff and the wider multidisciplinary team.
- Provide occasional reception and administrative cover and support the wider team during staff shortages or periods of increased workload.
- Contribute to practice meetings, the Patient Participation Group, shared learning and continuous improvement.
- Maintain confidentiality, integrity and professionalism at all times.
- Undertake other reasonable duties appropriate to the role as required.
Person Specification
Qualifications
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- Leadership and/or management qualification
Experience
- Experience of managing multidisciplinary teams
- Experience of working in a healthcare setting
- NHS or general practice experience
- Understanding of Health and Safety requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primrose Hill Surgery
Address
99 Regents Park Road
London
NW1 8UR
United Kingdom
Employer's website
https://www.primrosehillsurgery.co.uk/