2nd Line Support Engineer - London

2nd Line Support Engineer - 6 month FTC - London

Principal IT are proud to be supporting a leading provider within the Travel Industry. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating technologies into their operations.

The team are looking for a highly motivated 2nd Line Support Engineer seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business.

Key Responsibilities

• Provide 2nd line support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve escalated incidents and service requests within agreed SLAs
• Support Microsoft 365, Active Directory, Azure AD, and Exchange environments
• Manage user accounts, permissions, group policies, and access control
• Assist with onboarding/offboarding of staff across multiple office locations
• Monitor and maintain network connectivity across branch offices..

Technical Skills & Experience

Core Infrastructure Support

• Windows 10/11 & macOS support
• Microsoft 365 (Exchange Online, SharePoint, Teams)
• Active Directory & Group Policy
• Azure AD / Entra ID
• Endpoint management (Intune or similar)

Networking Fundamentals (Essential)

Strong understanding of core networking concepts including:

• TCP/IP fundamentals
• DNS
• DHCP
• LAN/WAN connectivity issues

A Full UK Driving License is required. The role is on site 4 days a week and 1 day working from home.

The Package:

If successful our client iareoffering a pro rata salary between £30,000/£35,000. This is a 6 month fixed term contract.