IT Field Engineer - Scarborough

IT Field Engineer - £28,576.69 - £35,753.85 - Scarborough

Principal IT are proud to be supporting an MSP in Hull who provide IT services and digital support to health care providers and are looking for an IT field engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

Covering Scarborough & the surrounding areas, you'll be the go-to IT expert working to replace end of life Desktop PCs and Laptops for Primary Care customers, ensuring that all their required hardware/software is working on completion.

Field role, Mon-Fri, 7.5 hours per day, working between 8-6:30pm

About The Role:

The IT Engineer will be an integral part of the business providing IT support to the company customer base.

The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in the support and maintenance of the IT infrastructure and the associated servers and services.

The IT Engineer will act as first point of escalation for IT incidents and issues and will work with other IT services as necessary to resolve.

Key Responsibilities:

• To be responsible for delivery of a consistently high standard of services to all supported organisations
• To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation
• To participate in out of hours on call services in accordance with agreed SLAs
• Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities
• To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems
• Be the first point of escalation for incidents and problems relating to the locality covered
• To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database.
• Be responsible for the installation, repair and maintenance of IT equipment and software
• Ensuring that all necessary governance functions and processes are adhered to and that these functions and processes fit in.

Management and Leadership Responsibilities:

• Work closely with other teams within IT service to ensure customer satisfaction through end-to-end ownership of incidents and problems
• To communicate using persuasive and negotiating skills where agreement or co-operation is required
• To actively support and contribute to the delivery of key performance indicators for the successful assessment of performance
• To provide project teams and operational teams with advice and guidance on the specialist service area.

Analytical Tasks:

• Analyse systems and information to identify and resolve a wide range of problems in relation to hardware and software errors.
• Ensure related hardware and software faults that have been logged with the IT Service Desk are responded to in the agreed timescales.
• Proactively monitor, assess, and prioritise live IT incidents using our systems, ensuring resolution within agreed service level agreements.
• Support the IT Field Team Leader in identification of common problems as part of problem management agenda.
• To be aware of current Disaster Recovery Plans and escalation points in relation to these.
• To exercise particular care over any enhanced level of security access levels that the post holder may have to IT infrastructure or systems, not disclosing the authentication & security information to any other party (internal or external).
• Be familiar with the organisations Business Continuity Plan (BCP) and personal responsibilities within where applicable.

Essential Skills:

• Detailed exposure to large corporate computing environments, including networking
• Knowledge of a range of IT areas acquired through qualification to degree or an equivalent level of relevant experience
• Active Directory administration (Account Creation and Password Resets)
• Detailed knowledge of hardware and software in a corporate IT environment
• Ability to analyse complex issues
• An excellent understanding of a Windows 10 wide range and software applications
• Significant experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems
• Team management skills (in both direct and soft management) Competent ability with PC hardware and software, Windows Operating Systems.

Desirable Skills:

• Vendor qualification e.g. Microsoft Certified desktop Support Technician
• Previously worked in similar position within the public sector
• 2 years exposure to large corporate computing environments
• Experience in working in Primary Care IT Detailed experience in directly working with the identified Specialist Services.

The Package:

If successful our client is offering a salary of £28,576.69 - £35,753.85 for the IT field engineer role, favourable holiday allowance & company pension scheme.

How to Apply:

If you are interested in hearing more about this IT field engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

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