Systems Support Analyst - Liverpool

Systems Support Analyst - £34,000/£38,000 - Liverpool

Principal IT are proud to be partnering with a well-established organisation in the Liverpool area to recruit a Systems Support Analyst. The successful candidate will join a collaborative Systems & Technology team, supporting core infrastructure, user systems, and data reporting capabilities.

The Systems Support Analyst supports the Systems & Technology Department across IT infrastructure, systems support, and data reporting. The role works closely with the Head of Systems & Technology and other IT team members to maintain technology systems, support users, and assist with data analysis and reporting.

Key Responsibilities

• Provide 1st line IT support for system users, including troubleshooting Office 365 and other applications.
• Assist with the deployment, monitoring, maintenance, and upgrading of IT systems, hardware, and software.
• Support IT infrastructure, including servers, networks, applications, and security.
• Ensure system security and data protection in line with relevant policies and regulations.
• Install and maintain Microsoft software and other business applications.
• Enforce IT policies, procedures, and best practices.
• Create reports, dashboards, and data visualisations using analytics and BI tools.
• Support data validation, cleansing, and automated data processes.
• Monitor and maintain data quality.
• Assist with ad-hoc IT projects and training when required.

Key Skills

• Strong knowledge of Microsoft technologies (Azure, Active Directory, SQL).
• Understanding of networking and IT infrastructure.
• Experience with databases, reporting, and BI tools (preferably Power BI).
• Strong Excel and Office 365 skills.
• Excellent organisation, attention to detail, and documentation skills.
• Good communication and teamwork abilities.
• Adaptable with a willingness to learn.

Qualifications & Experience

• Degree in a relevant subject.
• 3+ years' experience in a similar role.
• Experience providing 1st line IT support.
• Experience with databases and reporting.
• BI/reporting platform experience preferred.

Benefits & Schedule

• On-site parking
• Office-based: Monday-Friday, 9:00am - 5:30pm
• Salary: £34,000/£38,000.

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