Technical Support Consultant - Nottingham

Principal IT are working with a global player in the Cyber Security sector that are looking for an Technical Support Consultant to join their team to provide technical support and consultancy to their customers.

Key Responsibilities:

• Provide technical support and resolve customer queries
• Deliver ongoing consultancy to help customers maximise product value
• Support successful onboarding of new clients
• Deliver training to both new and existing users
• Participate in customer meetings and calls, including pre-sales support for technical queries

Key Requirements:

• Previous experience in an IT support role
• Strong experience supporting Windows environments at scale (Server/Desktop, Entra ID/Active Directory, Intune, Azure, DNS, DHCP)
• Good understanding of software and OS patch management
• Knowledge of cyber security principles and tools
• Solid understanding of networking fundamentals in enterprise environments
• Basic knowledge of SQL and database querying

In return, the client are offering a salary of between £40,000 - £45,000. Other benefits include:

27 days annual leave

Pension Scheme

Work from home with occasional travel.

INDGH