Federation Manager

Job description

Job responsibilities

Stakeholder engagement

• Support member practices and PCN stakeholders in developing their ARRS workforce, supported by PML, offering advice, and drawing on PML colleagues to assist.
• Lead on the design and delivery of key PML Federation and Membership meetings.
• Work with PCNs to ensure that there is sufficient and appropriate levels of clinical and on-site management for PML employed ARRS staffing.
• Act as a senior representative of PML, reflecting the organisational culture in all decision making and engagement with stakeholders.
• Understand own role and responsibility within that role, to the PML membership and PCNs, and the boundaries of the support that can be offered within the scope of your role.
• Ensure that PCN ARRS team members understand the relationship and responsibilities between PML and PCNs.
• Liaise with member practices and PCNs to develop new services provided to patients through a federated model across multiple sites.
• Encourage collaboration and goodwill to and between members..
• Develop a programme for the Federation and member practices on hot topics including challenges, opportunities and shared learnings.

Collaborate with leaders in Oxfordshire and Northamptonshire Integrated Care Systems to:

1. support and sustain general practice
2. develop, deliver or improve services to improve patient outcomes, population health outcomes,
3. support and sustain the health and care workforce

PCN/Federation

• Operational responsibility for the delivery of our PCN support services, with around 20 ARRS staff working in 3 PCNs currently.
• Ensuring systems are in place to monitor, evaluate and deliver against service key performance indicators agreed with PCNs and to CQC standards.
• Develop day to day operational knowledge of IT systems and databases used in PML services, in particular EMIS and SystmOne.
• Ensure team members have access to relevant systems, are trained and onboarded and can use them sufficiently to deliver joined up patient care.
• Ensure prompt and effective investigation of any incidents, allegations or reports of abuse of service users in line with national and local policies, procedures and standards.
• Ensure effective systems to monitor and manage performance and quality and workforce, including all mandatory reporting to NHS England and ICB.
• Develop a platform for membership Patient Participation Groups to feed into locality and shape future services.
• Engage with patients to understand the need for, design and deliver new services and enlist feedback to improve existing services.
• Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
• Engage with PMLs Business Planning process to support development / enhancement of our services to PCNs and Federation members.
• Formulate, develop and co-ordinate the evidence base/business intelligence to inform service development plans.

Workforce

• Develop a cohesive, motivated high performing PCN ARRS support team, ensuring, with PCNs, the effective leadership of all staff, and that all staff are receiving monthly 1:1s and professional supervision and training as necessary as described in PMLs governance protocols.
• Work closely with PCNs to recruit induct, place and develop ARRS workforce ensuring staff are fully embedded and supported within their services.
• Ensure that ARRS workforce are undertaking the relevant mandatory training in line with role requirements as per HEE guidance.
• Ensure that an effective and robust system of appraisal is in place consistent with PMLs policies and procedures, with appropriate action and follow up taken including the identification and provision of Personal Development Plans.
• To, with People and Culture colleagues, ensure that the key messages from the Annual Staff Survey are widely understood and that action plans to address issues that need further development are produced and acted upon.
• To act on the monthly workforce report where particular services are seen to be out of normal service ranges with regards to vacancy rates, sickness rates and turnover rates.
• Contribute as an active member of core PML meetings, including as a member of the Corporate and Clinical Governance Groups.
• Maintain up-to-date staff related HR documentation to be shared with HR and ensure staff information is updated in RotaMaster with accurate tracking of rotas and leave.

Financial and contractual

• Liaise with the PMLs Deputy Director of Finance , ensuring PCNs understand the financial constraints of PCN ARRS funding arrangements and also the local health care economy and the financial implications of any workforce decisions.
• Oversee the membership budgets, make suggestions for spend to support Federated members.
• Understand the key elements of the service level agreements between PCNs and PML, how they relate to the roles and responsibilities of each party, and ensure these are kept up to date in line with recruitment activity and adhered to.
• Familiar with the PCN DES and GMS contract.

Quality and Risk Management

• Use PMLs governance systems and processes to manage the boundaries, roles and responsibilities between PML and the PCN for PML supported ARRS workforce.
• Coordinate incidents and complaint investigations relating to accountable services, ensuring recommendations on organisational learning are both highlighted and actioned where appropriate.
• Undertake relevant service audit as directed by the Clinical Governance team.
• Ensure that service continuity plans are current and robust and work with Line Manager and responsible Director to regularly update risk register.

Personal / Professional Development

• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and team members line managed by this role.
• Participate in relevant training programmes in agreement with line manager.
• Effectively manage own time, workload and resources.

Person Specification

Skills and Knowledge

• Significant operational service management experience including the delivery of financial budgets, quality and KPIs targets
• Excellent communication and Stakeholder Engagement Skills
• Ability to work to tight timescales, think on feet, problem solve, work calmly, professionally, and positively in a busy and evolving environment.
• Business development

Qualifications

• Formal management qualification/Degree or significant relevant work experience.
• High standard of English and Mathematics including minimum of five GCSEs (A to C), minimum C grade in English and Maths.

Other

• Self-motivated and able to demonstrate strong levels of personal resilience
• Hardworking
• Problem solving
• Motivate staff and promote positive team building and behaviours
• UK Driving License and car owner
• Right to work in the UK
• Able to work flexibly to manage operational pressures

Experience

• Operational management experience of 3 years minimum for delivering a service
• Understanding of primary care services and CQC
• Competent in the use of IT systems (Microsoft Office) preferably with experience of EMIS, SystmOne)
• Management and development of staff groups

• Experience of managing health care services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Principal Medical Ltd

3 Barberry Place

Bicester

Oxfordshire

OX26 3HA

https://www.principal-medical.co.uk