Customer Insights Specialist

Customer Insights & Market Research Specialist

Location: London (Shoreditch) hybrid

Contract: 12 months

Salary: £35,000 - £38,000

We are partnering with a global SaaS organisation to hire a Customer Insights & Market Research Specialist to join a high-performing international product marketing team. This is a hands-on role where you will take ownership of end-to-end research projects, working closely with internal stakeholders and external agencies to deliver insights that directly shape product and marketing strategy across multiple regions.

Key Responsibilities

• Lead the design and delivery of customer research projects aligned to business priorities
• Develop research briefs, questionnaires and discussion guides across quantitative and qualitative methodologies
• Analyse and synthesise data from multiple sources, including primary research and behavioural data
• Translate complex findings into clear, actionable insights and compelling narratives
• Present insights to senior stakeholders across marketing and product teams
• Identify the most relevant data sources to support strategic decision-making

About You

• 3+ years' experience in a research or insights role (agency or client-side)
• Strong experience delivering end-to-end research projects
• Proven ability across both quantitative and qualitative methodologies
• Skilled at combining multiple data sources into meaningful insights
• Confident presenting to senior stakeholders and influencing decisions
• Experience working on multi-market or international projects is advantageous
• Fluency in an additional language is a plus

Apply today, this role will move fast!