Enterprise Adoption Consultant - Global SaaS

Enterprise Adoption Strategist

A leading global enterprise technology organisation is hiring a ServiceNow University Consultant to join a high-impact Customer Acceleration team supporting enterprise customers across EMEA.

This is a strategic customer-facing role focused on helping organisations maximise adoption, capability building, and long-term value from their ServiceNow investment through scalable learning and enablement programs.

You will partner closely with Sales, Customer Success, Services, and GTM teams to shape customer skilling strategies, drive learner engagement, and influence adoption outcomes across major enterprise accounts.

This role would suit candidates coming from enterprise SaaS, cloud, consulting, customer education, digital transformation, or platform adoption environments who enjoy combining strategy, customer engagement, and measurable business impact.

The Offer:

• Competitive salary of £62,000 pa
• Role to start on a contract until the end of the year
• Hybrid working - 2/3 days per week onsite in offices based in Staines, Surrey
• Working with one of the best-known SaaS platforms!

What you’ll be doing:

• Acting as the trusted advisor for customer skilling and training adoption across an assigned region
• Recommending learning strategies and training pathways aligned to customer goals and product adoption
• Working alongside Account Executives, Customer Success, and Services teams to execute customer learning plans
• Monitoring training engagement, utilisation, and learning health across key enterprise accounts
• Identifying risks, driving adoption improvements, and managing escalations where required
• Supporting regional growth strategies to increase learner engagement and training consumption
• Collaborating cross-functionally on program improvements, customer initiatives, and operational enhancements

What we’re looking for:

• 3–5 years’ experience in Customer Success, Account Management, Enablement, Learning, or a related customer-facing SaaS environment
• Experience operating within large matrixed or global organisations
• Ability to manage multiple enterprise customers and competing priorities simultaneously
• Commercially aware with a customer-centric and consultative mindset
• Strong analytical and reporting capabilities
• Advanced PowerPoint and Excel skills with experience producing customer-facing proposals or presentations
• Experience translating technical concepts into business value for stakeholders
• Preferred:
• Exposure to ServiceNow products, training, or certification programs
• French or Arabic language skills would be highly advantageous

Next Steps:

Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle