IT Change & Release Manager

IT Change & Release Manager / IT Change Manager Leeds area, Hybrid role As Change & Release Manager your responsibilities are to Lead & deliver functions within a large public sector managed service operating within a SIAM (Service Integration and Management) model.

Successful IT Change & Release Manager / IT Change Manager will be responsible for defining, developing, implementing, adopting and optimising Change & Release management processes in a multi-tower environment.
As IT Change & Release Manager / IT Change Manager you ll be defining process strategy and goals for Change & Release Management across all Service towers, attend process reviews forums to drive continuous improvement and effectiveness of processes. Monitor KPI s whilst reporting on Service Tower performance against process KPI s.
Also IT Change & Release Manager / IT Change Manager will participate in Change and Release Management processes including eCAB/CAB.
Ideally as IT Change & Release Manager / IT Change Manager should have excellent working knowledge of ITIL, (ITIL v 4 accreditation is ideal), as well SIAM and CMDB. As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
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