Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer
Senior Service Desk Specialist
Reference: PC0126-1M2
Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits
Location: Manchester, M16
Working Pattern: Monday – Friday | Hybrid Role
New Year. New Career. Lead People. Deliver Excellence.
Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands-on technically?
We’re looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team.
The Role
As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you’ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You’ll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment.
Based in Manchester (M16), this is a Monday to Friday hybrid role.
Key Skills & Technologies
You should have experience with some or all of the following:
Leadership, Soft Management & Communication
We’re specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving.
The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate:
Why Join Us?
Ready to Lead, Coach & Make an Impact?
If you’re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.
New Year. New Career. Lead it.
Reference: PC0126-1M2
Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits
Location: Manchester, M16
Working Pattern: Monday – Friday | Hybrid Role
New Year. New Career. Lead People. Deliver Excellence.
Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands-on technically?
We’re looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team.
The Role
As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you’ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You’ll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment.
Based in Manchester (M16), this is a Monday to Friday hybrid role.
Key Skills & Technologies
You should have experience with some or all of the following:
- Microsoft Windows 10 / 11
- Microsoft Office 365 troubleshooting
- Active Directory
- Awareness of Group Policy
- SCCM / Intune
- DFS folder permissions in SharePoint
- Networking triaging
Leadership, Soft Management & Communication
We’re specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving.
The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate:
- Experience in team leadership, line support, or acting team lead responsibilities
- Strong coaching and mentoring skills
- Ability to provide performance support, guidance, and feedback
- A collaborative, people-first leadership style
- Excellent stakeholder communication and relationship-building skills
- Confidence in conflict resolution, prioritisation, and decision making
- Strong, logical troubleshooting and diagnostic ability
- A professional, approachable, and supportive manner
- A growth mindset, resilience, and emotional intelligence
Why Join Us?
- Opportunity to lead, influence, and develop people
- Clear career progression and structured skill development
- Hybrid working for work-life balance
- A company that values empathy, collaboration, and accountability
- We’re ready to invest in your leadership journey
Ready to Lead, Coach & Make an Impact?
If you’re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.
New Year. New Career. Lead it.