Application Development & Support Manager

Application Development & Support Manager

Our client is seeking an experienced Application Development & Support Manager to lead the delivery, enhancement, and support of critical business applications within a banking environment. This role combines hands-on technical oversight with leadership, vendor coordination, and operational management.

You will play a key role in ensuring applications are secure, reliable, and aligned with business needs while driving continuous improvement across development and support functions.

You will oversee the full application lifecycle—from design and implementation through to BAU support—ensuring systems effectively support core banking operations and internal business functions.

This position suits someone who enjoys balancing leadership with technical engagement in a collaborative, delivery-focused environment.

Team Leadership

• Lead, mentor, and develop a small team of developers and application support analysts.
• Promote a high-performance culture focused on innovation and continuous improvement.
• Conduct performance reviews and support ongoing professional development.

Change & Project Delivery

• Plan, design, and deliver new applications and system enhancements.
• Ensure smooth transition of solutions from project delivery into BAU support.
• Manage timelines, priorities, and resources across multiple initiatives.
• Work closely with change and project teams to manage demand and capacity.

Application Support & Maintenance

• Ensure reliable day-to-day support of business-critical applications.
• Manage incidents, troubleshoot issues, and drive root-cause resolution.
• Monitor system performance and coordinate upgrades, patches, and enhancements.
• Maintain relationships with vendors and third-party providers.
• Own documentation, configurations, and support procedures.

Governance, Risk & Compliance

• Implement best practices across development, testing, and deployment.
• Ensure compliance with regulatory, security, and audit requirements.
• Support business continuity and disaster recovery planning.

Stakeholder Collaboration

• Act as a key liaison between technology teams, business stakeholders, and vendors.
• Provide reporting on delivery progress, system performance, and improvement initiatives.

Budget & Resource Management

• Manage BAU and small-change budgets, ensuring cost-effective delivery.
• Contribute to annual planning and recommend tools or technologies that improve efficiency.

• Proven experience working within banking or financial services environments.
• Demonstrable experience supporting and developing banking applications.

• Strong background in software development and application lifecycle management.
• Experience leading or mentoring technical teams in a delivery-focused environment.
• Proven track record supporting and enhancing business-critical applications.
• Solid understanding of Agile, DevOps, and service management principles (e.g., ITIL).
• Experience with cloud platforms, particularly Microsoft Azure, desirable.
• Ability to manage multiple priorities and deliver to tight timelines.
• Excellent problem-solving, communication, and stakeholder management skills.
• Degree in Computer Science, IT, or related discipline (or equivalent experience).

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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