D365 CE Functional Consultant

D365 CE Functional Consultant

Onsite in London

Our client a global consultancy is looking for a D365 Functional Consultant on an initial 6 month contract with the option of extension thereafter.

Responsibilities:

Lead functional design and configuration for CIJ (customer insight journey) Real Time marketing

Configure Real Time events, event triggers, and event-based conditions

Build Real Time segments (behavioural, event-driven, attribute segments)

Design customer journeys with branching logic (conditions, A/B splits, wait conditions, exit rules)

Configure brand profiles, compliance profiles, consent centre, subscription centres

Build email/SMS/WhatsApp templates with personalization & rules

Define KPI tracking, journey analytics, reporting requirements

Conduct requirement workshops, UAT, training & documentation

Required Skills & Experience

5-8 years in Dynamics 365 Marketing/CIJ

Strong understanding of CIJ RTM features: events, segments, branching journeys

Hands-on with journey orchestration, goals, suppression rules, exit conditions

Experience configuring consent & compliance profiles with regional logic

Strong template-building skills: email, SMS, dynamic text, personalization

Good analytical skills for interpreting journey insights & performance

Excellent communication and workshop facilitation skills

D365 CE Functional Consultant

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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