IT Service Desk Analyst

IT Service Desk Analyst (1st / 2nd Line Support)

Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment.

Remote

Outside IR35

£150 – 175 per day

Essential Requirements

• Previous experience in a 1st and/or 2nd Line Service Desk support role.
• Microsoft ENTRA
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Ability to communicate technical information clearly to non-technical users.
• Strong troubleshooting and problem-solving skills.
• Must be available to start immediately.
• Candidates currently serving a notice period or unavailable until the end of June will not be considered.

Key Responsibilities

• Provide 1st and 2nd Line IT support to end users via phone and remote support tools.
• Log, manage and resolve incidents and service requests in line with agreed SLAs.
• Troubleshoot hardware, software, application and connectivity issues.
• Escalate complex issues where necessary and work collaboratively with wider IT teams.
• Deliver excellent customer service while maintaining clear and professional communication.
• Accurately document support activities and resolutions.

We are looking for individuals who are reliable, adaptable and customer-focused, with the ability to thrive in a phone-based support environment. The ideal candidate will demonstrate excellent communication skills, a proactive approach to problem solving and a commitment to delivering exceptional service.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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