IT Support Lead

IT Support Lead

Working with a leading organisation for an experienced IT Support Lead. This role is critical in supporting regulated laboratory environments, ensuring data integrity, system compliance, and robust IT service delivery across laboratory and enterprise systems.

Key Responsibilities

• Administer Chromatography Data Systems (CDS), including Empower, with responsibility for user account management, system backups, and data archiving.

• Support and configure laboratory-specific systems such as Empower and LAC/E.

• Collaborate closely with Quality Assurance and laboratory teams to ensure data integrity and full compliance with audit trail requirements.

• Coordinate with external vendors regarding system upgrades, patches, and service-level agreements.

• Implement and maintain validated states for computerized systems in compliance with GxP, 21 CFR Part 11, and EU Annex 11.

• Develop, execute, and maintain validation protocols for IT systems and laboratory informatics platforms.

• Support internal and external audits, addressing findings in a timely and effective manner.

• Maintain comprehensive documentation for IT processes, validation activities, change control, and system configurations.

• Manage system configurations, custom fields, and integrations with laboratory instruments.

IT Operations & Infrastructure

• Provide leadership and daily direction to team members, ensuring efficient ticket management and resolution.

• Deliver desk-side, phone-based, and ticket-based support for hardware, software, and enterprise applications.

• Maintain and repair desktops, laptops, and associated peripherals.

• Monitor and maintain server hardware, configure virtualization platforms (eg, Hyper-V), and manage backup solutions such as Veeam.

• Ensure Microsoft updates are applied to non-managed Servers.

• Administer Active Directory, including account creation and deactivation, structural maintenance, and management of security and distribution groups.

• Configure and support Citrix Servers and manage NAS devices (eg, Synology, QNAP) for backup purposes.

• Utilise remote-control tools to resolve desktop and user issues.

• Manage relationships with external IT and laboratory system service providers.

• Participate in special projects and on-call duty rotations as required.

Benefits

• Competitive salary and comprehensive benefits package, including:

  • Annual leave plus bank holidays

  • Company pension contributions

  • Private medical insurance or health cash plan

  • Life assurance and income protection schemes

  • Employee assistance programme

  • Discounted gym membership

  • Regular social events and company activities

IT Support Lead

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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