Manhattan Configuration Specialist
Manhattan Configuration Specialist
We're partnering with a global, premium consumer goods organisation to recruit a Manhattan Configuration Specialist. This is a highly visible role within EMEA distribution operations, focused on optimising and supporting the configuration of Manhattan Active Warehouse Management System (AWMS) across a company-run warehouse network.
You'll work closely with regional Distribution teams and global Manhattan configuration and support partners in the US, acting as a technical and operational bridge to ensure best-in-class warehouse and export operations.
This position plays a key role in system configuration, standardisation, testing, change management and continuous improvement. You'll support live operations while also shaping future-state warehouse solutions through data, process design and system optimisation.
Key Responsibilities:
Manhattan AWMS Configuration & Rollout Support (30%)
- Configure, optimise and support Manhattan AWMS across EMEA operations.
- Translate operational needs into system configuration and support deployments, upgrades and enhancements.
- Troubleshoot issues and manage ongoing system, device and firmware maintenance in collaboration with IT and vendors.
Process Standardisation & SOP Development (25%)
- Develop and maintain SOPs, workflows and technical documentation aligned to AWMS configuration.
- Build and manage a standardised Distribution Systems Playbook.
- Ensure consistent process and system adoption across all sites.
Data Analysis, Reporting & Solution Design (15%)
- Analyse operational data to identify gaps and improvement opportunities.
- Define current vs future-state processes and design effective system and process solutions.
- Support decision-making through data insights and reporting integration.
Distribution SME & Change Management (10%)
- Act as the Manhattan AWMS subject matter expert.
- Lead change initiatives, ensuring robust change control and consistent adoption.
- Drive continuous improvement across distribution workflows.
System Testing & Deployment (10%)
- Plan and execute UAT, regression testing and validation.
- Support deployments, go-live activities and post-implementation reviews with IT and vendors.
Training & Operational Support (10%)
- Deliver system and SOP training, including onboarding and refreshers.
- Provide second-line Manhattan support, triaging escalations from the UK Service Desk.
Experience required:
- Proven experience configuring and supporting warehouse or distribution management systems.
- Strong hands-on experience with Manhattan AWMS, including testing and optimisation.
- Exposure to multi-site or international distribution environments.
- Experience delivering training, developing SOPs and supporting operational teams.
- Background working at the intersection of IT and warehouse operations.
Skills & Knowledge
- Expert knowledge of Manhattan AWMS configuration and workflows.
- Strong device management experience (handhelds, controls-based systems).
- Understanding of ERP integration, ideally SAP S/4HANA.
- Data analysis and reporting capability.
- Excellent communication and stakeholder management skills.
- Change management and project coordination experience preferred.
Manhattan Configuration Specialist
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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