Service Desk Analyst

Service Desk Analyst – Hybrid

Our client is urgently looking for an experienced Service Desk Analyst to join their team on a contract basis, initially for 3 months with a view to extend.

Please note, the role is INSIDE or IR35. You will also be required on-site in Epsom 2 days per week..

Service Desk Analyst – Key Skills:

• 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
• Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
• Demonstrable troubleshooting and problem resolution skills
• Strong experience of Microsoft Windows 11 support and installation
• Strong Microsoft Office and Office 365 skills
• Client patching and collection management using SCCM.
• Active Directory and other account administration experience
• Experience working with and adhering to procedures
• Strong documentation skills

Service Desk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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