Technical Support Engineer - Integrations

Technical Support Engineer - Integrations

Location: Surrey Inside IR35 

We're looking for a skilled and motivated Technical Support Engineer - Integrations to join our backend Tech Support team. This is a hands-on role supporting complex, highly technical systems and integrations, where you'll act as an escalation point for challenging issues that require deep technical expertise.

You'll work closely with engineering, product teams, and technical customers to troubleshoot, diagnose, and resolve advanced problems across software, cloud platforms, and integrated systems.

Key Responsibilities

• Provide advanced technical support to field engineers, technicians, and product support teams
• Troubleshoot and resolve complex issues across software, systems, and networked environments
• Act as an escalation point when first-line support cannot resolve issues
• Diagnose problems related to integrations, cloud platforms, and system-level software
• Report bugs, design issues, and reliability concerns to engineering teams
• Support customer installations and deliver technical training where required
• Work directly with technical customers to resolve sophisticated product issues
• Collaborate with internal teams to improve product performance and support processes

Skills & Experience

• Strong understanding of IT service management frameworks (ITSM, ITIL, CMDB)
• Advanced experience with Unix/Linux environments
• Hands-on experience with cloud platforms such as:Experience working with identity and access tools such as Okta is highly desirableStrong troubleshooting and debugging skills across software and systems
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
• Ability to communicate complex technical issues clearly to both technical and non-technical stakeholders

About You

• You thrive on solving complex technical problems
• You're comfortable working as a senior escalation point