Technical Support Engineer

Location - Surrey 

Inside IR35 

12 months 

Our client is looking for a skilled and motivated Technical Support Engineer with strong customer facing skills to join their backend Tech Support team. This is a hands-on role supporting complex, highly technical systems and integrations, whereyou'll act as an escalation point for challenging issues that require deep technical expertise.

• Webservices experience (Ability to read and understand) 
• JavaScript (Basic understanding) 
• Some experience with Unix/Linux environments
• Cloud - Ideally Azure / Entra - AWS or GCP accpetable also. 
• SSO - Single Sign-On 
• LDAP Services 
• Any experience of ServiceNow would be a distinct advantage - Development or Administration 

• Provide advanced technical support to field engineers, technicians, and product support teams
• Troubleshoot and resolve complex issues across software, systems, and networked environments
• Act as an escalation point when first-line support cannot resolve issues
• Diagnose problems related to integrations, cloud platforms, and system-level software
• Report bugs, design issues, and reliability concerns to engineering teams
• Support customer installations and deliver technical training where required
• Work directly with technical customers to resolve sophisticated product issues
• Collaborate with internal teams to improve product performance and support processes