Care Coordinator (Care Home Team)
Job summary
Care Coordinator (Care Home Team)
Primary Care Network Part-time: 18.75 hours per week
Are you an organised, proactive individual with excellent communication and IT skills? Do you enjoy working as part of a multidisciplinary team to improve the care of older people? If so, we'd love to hear from you.
We are looking to recruit a Care Coordinator to join our established Care Home Team, supporting approximately 850 residents across 30 care homes within our Primary Care Network, working across four GP practices.
This is a predominantly administrative role that plays a vital part in ensuring care home residents receive coordinated, timely and high-quality care.
We are looking for someone who:
- Has excellent organisational and time management skills.
- Is confident using Microsoft Office and electronic clinical systems (training will be provided where required).
- Has strong written and verbal communication skills.
- Is able to prioritise a busy workload and work independently.
- Has excellent attention to detail.
- Is compassionate and professional when communicating with older people and their families.
- Enjoys working collaboratively within a multidisciplinary team.
- Can maintain confidentiality and handle sensitive information appropriately.
Main duties of the job
About the Role
As Care Coordinator, you will be the central point of contact for many aspects of the team's work, helping to coordinate care and facilitate communication between care homes, GP practices and other healthcare professionals.
You will work closely with our multidisciplinary team, supporting the smooth running of clinical services and helping ensure residents receive the right care at the right time.
Main Responsibilities
- Coordinate administrative support for the Care Home Team.
- Act as a key point of contact for care homes, GP practices, residents and their families.
- Liaise with clinicians and other healthcare professionals to coordinate resident care.
- Manage referrals and follow-up actions.
- Organise clinical visits, meetings and reviews.
- Maintain accurate electronic patient records and clinical databases.
- Monitor shared inboxes and respond appropriately to enquiries.
- Support the coordination of vaccinations, annual reviews and other planned care initiatives.
- Ensure information is communicated promptly and accurately between all stakeholders.
- Provide general administrative support to the wider team as required.
About us
West of Waverley Primary Care Network covers four like-minded practices in the beautiful countryside of South West Surrey covering a population of just under 50,000 patients. Our population has a higher socio-economic and age demographic than average with a care home population of approximately 900 beds
What We Offer
- A rewarding role supporting some of the most vulnerable members of our community.
- Opportunity to work within a friendly and supportive multidisciplinary team.
- Training and ongoing development.
- Flexible part-time working (18.75 hours per week).
- A varied role where no two days are the same.
If you are highly organised, enjoy building positive relationships and want to make a real difference to the lives of care home residents, we would be delighted to hear from you.
Job description
Job responsibilities
Job responsibilities
In your role you will work as a key part of the PCN multidisciplinary team. You will provide extra time and expertise to support care home patients in preparing for or in following up clinical conversations they have with primary care professionals. Helping people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Using tools to understand peoples level of knowledge and confidence skills in managing their own health.
Acting as a point of contact between GPs, PCN care homes Nurses, practice staff, patients, carers and other agencies.
You will
liaise with GPs and the PCN care homes Nurses to identify care home patients who are elderly, frail or who have long term health needs and coordinate support appropriately.
Support the care homes Nurses to manage care home patients on the PCNs case load, responding to on-demand needs of the care homes and following any unplanned hospital admissions where appropriate.
Organise and participate in MDT meetings to discuss patients actively being managed by the Care Homes Team needing discussion.
Maintain a weekly register of hospital admissions to be shared with practices.
Maintain a weekly register of hospital discharges to be shared with practices.
Maintain a weekly register of care homes deaths.
Raise awareness of health promotion, screening and NHS Health Checks and Learning Disability Health Checks in practices.
Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the practices clinical system and coding contacts correctly into patient records.
Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response.
Support national screening and immunisation programmes and encourage uptake.
Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact with the care homes you support.
Person Specification
Experience
- Knowledge of how the NHS works, including primary care and PCNs Understanding of, and commitment to, equality, diversity and inclusion
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social
Qualifications
- Evidence of a sound general education (GCSEs or equivalent) to include English and Maths grade C or above
- Experience of supporting people, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi-professional team environments
Skills and Competencies
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- High level of written and verbal communication skills
- Computer literate with a sound knowledge of Microsoft Office
- Holds a full, current UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Procare Health Limited
Address
Grayshott Surgery
Boundary Road
Grayshott
Hindhead
Surrey
GU26 6TY
United Kingdom
Employer's website
https://www.procarehealth.co.uk/