Enterprise Solutions Architect (Milton Keynes)

Role: Enterprise Solutions Architect

Employment Type: Contract Outside of IR35

Duration: 6 Months

Candidate Should be able to start immediately

Location: Milton Keynes, UK

Mode: Hybrid

About Company:

Prodapt is the largest & fastest growing specialized firm serving in Connectedness vertical.

Present across 5 continents, delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapt’s customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations.

Job Summary:

We are seeking an experienced Telecom Solution Architect with a strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and improve customer experiences.

Key Responsibilities:

• Design and architect end-to-en d OSS/BSS solution s tailored to meet the needs of our telecommunications services.
• Collaborate with cross-functional teams to integrate Salesforce capabilities with existing systems and processes.
• Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes.
• Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality.
• Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions.
• Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery.
• Lead technical discussions and workshops with stakeholders to gather requirements and present solutions.
• Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and continuous improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in telecommunications architecture, specifically in OSS/BSS environments.
• Strong expertise in Salesforce architecture, with demonstrated experience in implementing Salesforce solutions.
• In-depth understanding of L ead to Cash processes, including order management, billing, and revenue recognition.
• Familiarity with Service Delivery methodologies and frameworks, as well as Service Management concepts.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
• Strong communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Architect).
• Experience with integration tools and APIs in the telecom domain.
• Knowledge of industry standards and regulations related to telecommunications services.

Roles & Responsibilities:

1. Solution Design:

• Architect and design comprehensive OSS/BSS solutions that cater to the specific needs of telecommunications services.
• Ensure that solutions align with industry standards and best practices.

1. Integration Management:

• Collaborate with IT and business teams to integrate Salesforce functionalities with existing OSS/BSS systems.
• Oversee the use of APIs and integration tools to facilitate seamless data flow between systems .

1. Requirements Analysis:

• Gather and analyze business requirements related to Lead to Cash processes and Service Delivery.
• Translate these requirements into detailed technical specifications that guide the development process.

1. Service Delivery Optimization:

• Develop models for Service Delivery that enhance operational efficiency and improve service quality.
• Implement processes that ensure timely delivery of services and customer satisfaction .

1. Salesforce Implementation:

• Utilize Salesforce tools (e.g., Sales Cloud, Service Cloud) to streamline Lead to Cash processes, enhance customer interactions, and support sales and marketing functions.
• Ensure that Salesforce solutions are scalable and adaptable to business growth.

1. Stakeholder Engagement:

• Lead technical discussions and workshops with stakeholders to gather insights and present architectural solutions.
• Communicate complex technical concepts clearly to non-technical stakeholders.

1. Technical Documentation:

• Create and maintain comprehensive documentation of architectural designs, integration processes, and system configurations.
• Ensure documentation is updated as systems evolve and new solutions are implemented.

1. Quality Assurance:

• Establish and enforce quality standards for solution development and implementation.
• Conduct reviews and performance assessments of implemented solutions to ensure they meet operational requirements.

Responsibilities

1. Architectural Strategy:

• Develop and maintain the overall architectural vision of the organization, ensuring alignment with business goals.

1. Technology Evaluation:

• Assess and recommend new technologies and tools that can enhance the organization’s capabilities and efficiency.

1. Cross-Functional Collaboration:

• Work closely with various departments (e.g., IT, Operations, Sales) to ensure that solutions meet the needs of all stakeholders.

1. Risk Management:

• Identify potential risks associated with architectural decisions and create mitigation strategies.

1. Project Leadership:

• Lead projects from an architectural perspective, ensuring that timelines, budgets, and quality standards are met.

1. Continuous Improvement:

• Stay updated on industry trends and emerging technologies, continuously seeking ways to improve existing solutions and processes.

1. Client Interaction:

• Engage with clients to understand their needs and provide tailored architectural solutions that address their challenges.

Interview Process:

• 2 Technical Interview with Internal Team & Client