Application Support Engineer

Application Support Engineer We're working with a growing professional services organisation seeking an Application Support Engineer to join their IT team. This role is central to keeping business-critical systems running smoothly, supporting users, and helping deliver system improvements and upgrades. You can be based out of Nottingham, Birmingham or Peterborough.Key responsibilities:

• Provide day-to-day support for core applications including document, practice, and workflow management systems
• Diagnose and resolve issues, escalating where necessary
• Assist with system upgrades, patching, testing, and basic configuration tasks
• Support integrations, data checks, and user training
• Create user guides, documentation, and help resources
• Work closely with vendors and internal teams to resolve technical issues
• Ensure systems comply with security and governance standards

Skills and experience required:

• Previous experience in application or systems support within professional services or a regulated environment
• Knowledge of practice management, document/case management, or time recording systems
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management
• Methodical approach with good documentation skills

Desirable:

• Exposure to system integrations, testing/QA processes, or reporting/automation tools
• ITIL Foundation or equivalent
• Comfortable in a fast-paced, change-driven environment

Working arrangements:

• Office-based with some hybrid flexibility
• Occasional out-of-hours work may be required for upgrades or maintenance