IT Support Engineer

Profectus Recruitment is partnering with a well-established professional services firm to recruit a 1st / 2nd Line Engineer. This newly created role will provide IT support across multiple offices, assisting around 100+ users and supporting wider technology projects. The role will initially be based in High Wycombe, with regular travel to other offices. A full driving licence and access to a vehicle is essential. Key Responsibilities

• Provide 1st and 2nd line IT support for users, troubleshooting hardware and software issues
• Assist the IT service desk and escalate issues where required
• Support system implementations, onboarding, office moves, and user training
• Help develop reporting, including Power BI dashboards, and support adoption of new technologies
• Contribute to knowledge management, internal resources, and documentation
• Assist with technology improvement initiatives, cyber security awareness, and AI adoption

 About You

• Previous experience in IT support or service desk roles
• Strong problem-solving and troubleshooting skills
• Confident communicator able to support non-technical users
• Proactive, adaptable, and able to manage multiple priorities
• Interest in technology improvement, reporting, or automation a plus
• Full UK driving licence and access to a vehicle

 This is a great opportunity for someone looking to expand their IT support experience while contributing to wider technology projects within a professional services environment.