Operations Manager

Operations Manager LiverpoolProfectus are working with a growing IT services business in Liverpool is looking to appoint an Operations Manager to support and drive its next phase of growth across the group.This is a pivotal, hands-on role with a strong commercial focus. While the title is Operations Manager, a key part of the remit is helping the business grow its various offerings by bringing structure, consistency, and proven sales thinking into how it operates.The role

• Oversee day-to-day operations across multiple areas of the business, ensuring things run smoothly and priorities are clear
• Play a central role in supporting and driving sales-led growth across different parts of the organisation
• Apply practical experience of what works commercially, helping turn ideas into repeatable, deliverable outcomes
• Bring organisation and structure to a fast-moving environment, managing time, workload, and competing demands effectively
• Work closely with leadership to improve performance, decision-making, and execution
• Act as a bridge between commercial and technical teams, keeping conversations aligned and grounded in reality

What we're looking for

• Experience in a commercially focused role where sales or revenue growth formed a meaningful part of your responsibility
• Strong organisational skills and the ability to manage your own time without heavy process or oversight
• A practical, delivery-focused mindset with confidence in making decisions and following them through
• Comfortable working in smaller businesses or scale-ups where you've had to wear multiple hats
• Technically aware enough to hold credible conversations with technical teams and clients, without needing to be hands-on
• Open to learning and adapting, with the right mindset outweighing sector-specific experience

Background that would suit this role

• Someone from a smaller IT, technology or SaaS business who's been involved in both operations and sales
• A commercially minded operator looking to step up into a broader, more influential role
• Experience in SaaS or recurring revenue environments would be beneficial, but not essential
• MSP experience is not required if you bring the right approach and thinking

Why join

• A chance to take on a genuinely influential role in a growing business
• Real scope to shape how sales, operations, and delivery work together
• Close exposure to leadership and decision-making
• An environment where impact matters more than job titles or rigid processes