Service Delivery Engineer

Service Delivery Engineer (SDE) – Contract Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits)Duration: 3 months initially Rate: £500–£650 per day (Outside IR35)Clearance: SC required Start: ASAP A client of ours is seeking an experienced Service Delivery Engineer to take technical ownership of customer environments within a managed service setting. This role focuses on ensuring platform stability, security and continuous improvement across cloud, identity and endpoint technologies. You will act as the primary technical contact for customers, working closely with internal teams and stakeholders to maintain service performance, manage risk and support ongoing optimisation of modern workplace platforms.Key responsibilities:

• Oversee the health, performance and stability of customer platforms
• Act as the main technical point of contact for assigned customers
• Identify risks, service gaps and improvement opportunities
• Support monitoring, alerting and operational best practice
• Contribute to service reviews and technical planning
• Assist with incident and problem management activities
• Maintain accurate technical documentation
• Support service transitions into managed support
• Drive automation and continuous improvement initiatives

Key requirements:

• Proven experience in a managed services environment
• Strong stakeholder engagement and communication skills
• Background in cloud and endpoint support at a senior level
• Hands on experience with Microsoft Intune, Entra ID and Azure
• Knowledge of endpoint management including Autopilot
• Experience with application deployment and packaging
• Solid networking fundamentals including VLANs, routing and secure access
• Familiarity with monitoring, automation and scripting (PowerShell)
• Experience with ITSM tools such as ServiceNow

Desirable:

• Microsoft Defender and security tooling
• Certificate based authentication (SCEP, PKCS, Cloud PKI)
• Modern networking or SASE platforms
• Microsoft Graph automation
• Exposure to compliance frameworks
• Relevant Microsoft or ITIL certifications

This is a great opportunity for a senior engineer who enjoys combining hands on technical work with customer engagement in a fast paced managed service environment.