Digital Product Manager

Digital Product Manager

• Salary to £60k*
• Benefits including hybrid working, bonus scheme + pension etc
• Role based 3 days from Leeds (LS12) offices, 2 days work from home

Role

As a Product Manager at this growing & award-winning food manufacturing company (as featured on Dragon’s Den), you will play an essential role embodying their approach and commitment to delivering the best digital customer experience. Collaborating with their direct sales team, customer service team and their internal development team to optimise their digital services. You’ll build connections with subscription customers, putting their needs at the heart of your decision making and work with their in-house Development team to turn customer problems and opportunities into deliverable goals, managing their delivery and evaluating their success.

Duties

Ensuring the goals and direction of their business are aligned with customers’ needs.

Thinking creatively and working with their UX Team to create user-centered solutions.

Identifying new opportunities to expand their digital services, offering innovative solutions to customer problems.

Not being afraid to challenge the ‘norm’ and open to new, innovative ways of tackling challenges.

Use their in-house development (UX, Dev and QA) team to take idea to solution, delivering iteratively and to the highest standard.

Using data to make informed decisions and monitor performance of new initiatives.

Learning from their customers, understanding what drives their decisions and how they can provide innovative solutions that meet their needs.

Exploring new growth opportunities to expand their offering, providing value to new and existing customers.

Ensuring their existing digital services are kept up to date with emerging technologies and market trends.

Prioritising new opportunities to ensure they’re delivering the right thing for their customers and the business.

Working with different areas of their business to align delivery with other initiatives.

You

Passionate about digital customer experience.

Able to develop plans aimed at enhancing their digital platform resulting in an enhanced customer experience. Able to use data as the catalyst to drive collaborative and open discussions focused on executing your ideas.

Motivated and driven to exceed expectations.

Showcases integrity, kindness and consistency in an effort to maintain effective working relationships whilst delivering their role specific outcomes.

Being results driven and committed to exceeding targets and driving continuous improvements in a fast-paced entrepreneurial successful business.

Drives and supports innovation by sharing ideas, communicating effectively and displaying an openness to change, embracing new concepts and ideas.

Essential

Have experience leading a development team with product delivery

Have delivered user-focused solutions and previous experience working with UX/UI teams

Are comfortable reading data and knowing what to use to make informed decisions

Deliver using Agile methodologies

Can commute to the Leeds area 3 days per week

It would be great if

You have experience within a subscription-based business

Other Stuff

Salary up to £55k (*could be pushed to £60k for a megastar who ticks all their required boxes)

Hybrid working, from offices in Leeds (LS12) 3 days per week

33 days holiday (including Bank Holidays)

Discretionary business performance 10% annual bonus plan (following successful probation)

Company Pension

Cycle to work scheme

EV car scheme (Salary sacrifice)

NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

Profile 29 recruitment keywords: digital product manager product management develop development UX user experience UI user interface Agile Leeds Yorkshire hybrid CX customer experience ecommerce web