Business Analyst

Business Analyst (Salesforce)

Location: Magor, South east Wales

Hours: 37.5 per week, Mon-Fri, 9-5pm (3 days onsite, 2 wfh)

Daily Rate: £250 per day

Type: 3month rolling contract, will extend

Department: IT & Systems

The Business Analyst is responsible for leading business analysis activities across development projects, ensuring thorough investigation, comprehensive documentation, and effective stakeholder engagement to support successful project outcomes.

As part of the Development Operations Team, you will deliver services that support, maintain, and enhance internal system tools used across the business. In addition, this team offers customer-facing 'add-on' services—such as customer portals, system integrations, and custom development— to clients who engage with core offerings, including NOC, FLM, and Project delivery services."

Principle Accountabilities / Objectives:

• Collaborate effectively with business users, customers, and the systems team to align on project goals and requirements.
• Proactively engage with stakeholders to communicate progress, manage expectations, and address concerns.
• Identify and understand business and customer needs, ensuring they are clearly communicated to the delivery team.
• Conduct business analysis to a level that supports accurate scoping, planning, and successful project delivery.
• Continuously refine and enhance business analysis practices to improve quality and efficiency.
• Actively contribute to the ongoing development of systems team processes and capabilities, supporting a culture of continuous improvement

Main Responsibilities:

• Determine the investigating approach such as interviews, shadowing, workshops etc. Ensuring collection of both qualitative & quantitative data.
• Defining problems and analysing root causes.
• Support documentation of solution options, including cost / benefit, impact & risk analysis.
• Fully managing the requirements lifecycle. Eliciting, documenting, analysing & organizing requirements.
• Devising acceptance test cases & scenarios.
• Planning, executing & reporting the outcome of acceptance tests
• Documenting, analysing & designing business processes.
• Identifying stakeholders. Manage, monitor & improve stakeholder relationships.
• Implement stakeholder engagement / communication plans.

Candidate Requirements:

• Intermediate experience using Salesforce platforms
• Limited experience using these product / services: Service Cloud, Sales Cloud, Field Service, Experience Cloud, Site Tracker, Salesforce REST API
• Strong planning, decision-making, communication and collaboration skills
• Salesforce Associate & / or Salesforce Administrator (Desirable qualification)
• Salesforce Business Analyst & / or Business Analysis (BCS / IIBA / Similar) (Desirable qualification)

Please note you must be based in Magor or surrounding as this role is working onsite at their office 3 days a week. This is NOT a remote position. Please apply if suitable for your location, Thank you.