Change Enablement Analyst

12 month FTC

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MBNL is looking for a Change Enablement Specialist to keep our shared mobile network running safely, smoothly, and without disruption. You’ll sit at the centre of our Operational Services team, making sure every network change is controlled, low‐risk, and delivers real value for EE/BT and Three.

Responsibilities of the Change Enablement Analyst include:

Coordinate and govern network change activity
Manage emergency change requests
Monitor availability, outages, and permits
Analyse trends to improve supplier and operational performance
Support change boards and governance forums
Assess risk and impact for all planned activities
Ensure compliance with site access, permits, and handover processes

The successful Change Enablement Analyst will have:

ITIL Foundation (V3/4) or equivalent
Experience in Change & Availability Management
Strong communication and organisational skills
Ability to manage and improve supplier performance

Nice to have

Working with remote/cross‐functional teams
Mobile/fixed network safety or compliance knowledge
BMC Remedy experience
JV environment experience

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Change Enablement Analyst

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