Head of Business Change
As Head of Business Change, you will lead the organisation’s enterprise‐wide change capability — spanning the PMO, project delivery, business analysis, testing, and continuous improvement. Your mission is to ensure all business and technology change is delivered on time, on budget, and to a consistently high standard, while building a mature, scalable delivery function that supports long‐term transformation.
This is a pivotal leadership role working for one of our high profile clients, at the heart of strategic change, shaping how the organisation prioritises, governs, and delivers its full change portfolio.
What you’ll lead
You will own the full change delivery lifecycle, overseeing the enterprise project portfolio, prioritisation processes, governance standards, and delivery methodologies. You’ll lead multidisciplinary teams across:
- Enterprise PMO
- Business Analysis
- Testing & Quality Assurance
- Continuous Improvement
You’ll work closely with technology leaders, business stakeholders, external partners, and delivery suppliers to ensure change is well defined, well governed, and delivered effectively — from operational enhancements to major transformation programmes.
You will be accountable for:
- A prioritised, strategically aligned Change Plan
- Strong portfolio governance including stage gates, RAG reporting, dependency management, and capacity planning
- Successful delivery of all business and IT change through to benefits realisation
- Consistent use of delivery methodologies across waterfall, agile, and hybrid models
- High‐quality business analysis, requirements definition, and traceability
- Robust test strategies, defect management, and go‐live readiness
- Continuous improvement of delivery processes, workflows, and capability
Required experience
- Senior leadership in change, PMO, or delivery roles
- Background in infrastructure, telecoms, or asset‐intensive environments
- Proven success managing multi‐project portfolios with measurable outcomes
- Deep knowledge of PMO operations: governance, stage gates, portfolio reporting, financial tracking, capacity planning
- Strong delivery capability across agile and waterfall
- Leadership in business analysis, including requirements engineering and process mapping
- Testing leadership: test strategy, defect management, UAT, go‐live readiness
- Excellent communication, influencing, and senior stakeholder engagement
- Ability to lead multidisciplinary teams and uplift delivery capability
- Strong financial acumen: budgeting, forecasting, benefits tracking