Head of Business Change

• Head of Business Change
• Theale\Reading | Hybrid (3 days per week onsite)
• Perm
• You must be eligible to work in the UK without the need for Sponsorship

Overview

We are seeking an experienced and strategic Head of Business Change to lead enterprise-wide change delivery, PMO operations, business analysis, testing, and continuous improvement functions.

This is a senior leadership role responsible for ensuring all technology and business change initiatives are delivered effectively, on time, within budget, and to a high standard of quality. The successful candidate will play a key role in driving large-scale transformation programmes, embedding delivery excellence, and building a mature, scalable change capability across the organisation.

Key Responsibilities

Enterprise Change & PMO Leadership

• Lead the full change delivery lifecycle across the organisation.
• Oversee enterprise project portfolios, prioritisation frameworks, governance standards, and delivery methodologies.
• Manage and develop the PMO, Business Analysis, Testing, and Continuous Improvement teams.
• Ensure consistent and effective collaboration across all delivery functions.

Project & Portfolio Delivery

• Deliver a prioritised change roadmap aligned to strategic business objectives and investment plans.
• Drive successful delivery of IT and business transformation programmes through to benefits realisation.
• Maintain robust governance processes including:
• Stage gates
• RAG reporting
• Dependency management
• Capacity planning
• Financial oversight
• Oversee project roadmaps, resource planning, and operational readiness activities.

Business Analysis & Testing

• Ensure high-quality requirements gathering, process mapping, and traceability across programmes.
• Lead testing strategy development, defect management, UAT coordination, and go-live readiness activities.
• Promote best practice delivery standards across waterfall, agile, and hybrid methodologies.

Continuous Improvement

• Drive operational and delivery process improvements across the organisation.
• Enhance project delivery capability, governance maturity, and reporting effectiveness.
• Support the development and mentoring of multidisciplinary delivery teams.

About You

You will be a proven change and delivery leader with significant experience operating at Head of PMO, Head of Change, or Head of Delivery level within complex organisations.

You will bring:

• Extensive experience leading enterprise PMO and change delivery functions.
• A strong track record managing large-scale, multi-project portfolios with measurable outcomes.
• Expertise across project governance, financial management, capacity planning, and portfolio reporting.
• Strong knowledge of agile, waterfall, and hybrid delivery methodologies.
• Experience leading business analysis, requirements engineering, testing, and continuous improvement functions.
• Excellent stakeholder engagement, communication, and influencing skills.
• The ability to lead, mentor, and develop high-performing multidisciplinary teams.
• Strong commercial and financial acumen including budgeting, forecasting, and benefits tracking.

Desirable Experience

• Experience within telecoms, infrastructure, or other asset-intensive industries.
• Exposure to large-scale transformation and operational change programmes.