Head of Business Change - Permanent

Head of Business Change - Permanent - Greater Reading - Hybrid (3 days/week on site)

Telecoms

About the Role

We are seeking an experienced and strategic Head of Business Change to lead enterprise-wide transformation and delivery. This is a senior leadership role responsible for ensuring all technology and business change initiatives are delivered effectively—on time, within budget, and to the highest quality standards.

You will lead a mature, high-performing delivery function spanning PMO, Project Delivery, Business Analysis, Testing, and Continuous Improvement, enabling large-scale transformation and supporting long-term strategic objectives.

Key Responsibilities

Leadership & Delivery

• Lead the end-to-end change delivery lifecycle across a complex, multi-project portfolio
• Own and deliver a prioritised change roadmap aligned to strategic and investment objectives
• Ensure successful delivery of all change initiatives through to benefits realisation
• Drive consistent application of delivery methodologies (Agile, Waterfall, Hybrid)

Governance & Performance

• Establish and maintain robust governance frameworks, including stage gates, reporting, and risk management
• Oversee portfolio prioritisation, dependency management, and capacity planning
• Ensure strong financial governance, including budgeting, forecasting, and benefits tracking

Team & Stakeholder Engagement

• Lead and develop multidisciplinary teams across PMO, Business Analysis, Testing, and Continuous Improvement
• Collaborate closely with senior stakeholders, technology leaders, and external partners
• Foster a culture of continuous improvement, accountability, and delivery excellence

Operational Excellence

• Ensure high-quality business analysis, requirements definition, and traceability
• Oversee comprehensive testing strategies and go-live readiness
• Continuously enhance delivery capability, processes, and operational workflows

What Good Looks Like

• Consistent on-time, on-budget delivery across the portfolio
• Clear, accurate forecasting and transparent reporting
• Well-managed risks, issues, and dependencies
• Strong stakeholder engagement and confidence in delivery
• Measurable business outcomes and realised benefits

About You

You are a strategic leader with deep expertise in change delivery and a proven ability to lead complex transformation programmes.

Essential Experience & Skills:

• Leadership experience in PMO, Change, or Delivery roles (e.g. Head of PMO / Head of Change)
• Proven track record managing large-scale, multi-project portfolios
• Strong expertise in PMO governance, portfolio management, and delivery frameworks
• Experience across Agile and Waterfall methodologies
• Deep knowledge of business analysis, requirements engineering, and process mapping
• Strong understanding of testing strategies, UAT, and release readiness
• Excellent stakeholder engagement, communication, and influencing skills
• Strong financial acumen (budgeting, forecasting, benefits realisation)
• Experience leading and developing high-performing, cross-functional teams

Desirable:

• Experience in infrastructure, telecoms, or asset-intensive environments
• Background in large-scale transformation programmes

Why Join?

This is a unique opportunity to shape and lead enterprise-wide transformation within a complex and evolving organisation. You’ll play a pivotal role in building a best-in-class delivery function and driving meaningful business change.