IT Fulfilment Administrator - Operations
IT Fulfilment Administrator - Operations
12 Month FTC
Reading/Home
Enable access. Support colleagues. Drive efficient IT service delivery.
The IT Fulfilment Administrator plays a key role within MBNL’s Technology & Information function, supporting the delivery and administration of IT services across the organisation. Working closely with MBNL colleagues, suppliers, and service partners, the role ensures users have timely access to approved systems and tools while supporting licence management, onboarding activities, reporting, and operational governance across Corporate and Enterprise IT services.
Reliable access to systems, applications, and data is fundamental to MBNL’s ability to operate efficiently and safely. This role helps ensure that employees, partners, and suppliers have access to the right tools at the right time, while maintaining security, governance, and operational control. By supporting IT service fulfilment and digital transformation activities, the role contributes directly to the effectiveness of MBNL’s technology environment. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
Responsibilities of the IT Fulfilment Administrator include:
• Facilitate user access to Corporate and Enterprise IT systems and tools
• Support onboarding activities for employees, partners, suppliers, and external organisations
• Provide guidance and support for accessing approved IT applications and services
• Monitor software licence utilisation across Microsoft 365, Azure, Sitetracker, and other platforms
• Support forecasting, procurement, and management of software licences and IT tools
• Assist with managing access to documents, systems, and data to maintain security compliance
• Support maintenance of the IT Operational Risk Register
• Produce and enhance reports, spreadsheets, and management information
• Work closely with business stakeholders to ensure appropriate access controls are maintained
• Support document management, planning activities, and updates to key operational artefacts
• Identify opportunities for continuous improvement across IT fulfilment processes and services
The successful IT Fulfilment Administrator will have:
• Degree level education or equivalent professional experience
• Good working knowledge of Microsoft Office applications and Copilot
• Strong organisational and administrative skills
• Ability to work accurately across multiple tasks and priorities
• Strong communication and stakeholder engagement skills
• A proactive, self‐motivated approach with an inquisitive mindset
• Ability to analyse information and develop clear reporting outputs
• Interest in technology, processes, and continuous improvement
Bonus experience:
• Experience supporting IT service delivery or system administration activities
• Experience with licence management, software asset management, or IT governance processes
• Interest or experience in cyber security
• Experience supporting digital transformation or technology change initiatives