IT Service Delivery Manager - Remedy

IT Service Delivery Manager - Remedy

Permanent

Theale/Home

Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in-house teams and third-party providers.

What you’ll do:

• Oversee daily IT service delivery across internal and outsourced teams
• Act as Major Incident Manager, coordinating rapid recovery and resolution
• Manage supplier performance, including Remedy Managed Services
• Lead problem and change management, ensuring minimal disruption
• Support project transitions into live service and enforce operational acceptance
• Drive continuous service improvements and stakeholder engagement

The successful IT Service Delivery Manager will have:

• Proven experience in IT Service Delivery or Service Management roles
• Strong grasp of ITIL best practices and SLA/OLA management
• Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS)
• Knowledge of BMC Remedy (Helix) preferred
• Confident communicator with excellent stakeholder and vendor management skills

Help shape the future of IT operations in a dynamic, collaborative environment.

To take the next step in your IT leadership career, please send your CV to caroline.kennedy@projectpeople.com