Incident Assurance Manager - RAN/Mobile telecoms

Incident Assurance Manager - RAN/Mobile telecoms

3-Month Contract

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Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams.

Responsibilities of the Incident Assurance Manager include:

• Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption.
• Coordinate major incident response across partners and tech teams.
• Lead post-incident reporting and ensure key stakeholders are informed.
• Enhance incident workflows through automation and streamlined escalation paths.

The successful Incident Assurance Manager will have:

• Proven experience in IT Operations or Service Management (ITIL environment).
• Strong stakeholder management, communication, and coordination skills.
• Ability to stay calm under pressure and solve problems proactively.
• Experience with ITSM tools (e.g., BMC Remedy).
• Knowledge of ICT and/or mobile network environments

To apply for the Incident Assurance Manager please send your CV to (url removed)

Project People is acting as an Employment Business in relation to this vacancy.