Site Support Engineer

Site Support Engineer/1st Line Support Engineer

Contract Position

Moray, Scotland (Onsite)

Leading IT Services Provider in the Defence sector require a skilled Onsite Support Engineer to join our existing team in Moray, Scotland

*** A national security clearance is required for this role but candidates not holding this level of clearance will be considered. ***

Required Skills:

• Be experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls.
• Understand contracted SLA's and ensure processes and OLAs are met.
• Provide 1st line support for installed third party hardware and raise support calls where applicable. Monitor progress of fix.
• Attend customer daily briefing(s) and feedback/assist with any issues that arise from this meeting.
• Manage own workload and support that of other team members.
• Provide remote support for deployed assets as required.
• Provide technical support activities as part of service delivery provision and to include deployment of new hardware including installation, troubleshooting, problem resolution and maintenance (where applicable).
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Please apply via this site in the first instance, or send your CV to (url removed)

Project People is acting as an Employment Business in relation to this vacancy.