Client Delivery Manager / Senior Client Delivery Manager (Project Management)

Do you thrive when clients trust you, projects run smoothly, and teams pull in the same direction?

At Propel Tech, our Client Delivery Managers are experienced project managers who also own the client relationship. You will be the person clients rely on, and the link between what they need and what our development teams deliver. If you are organised, people-oriented, and energised by variety, this could be the role for you.

We are a friendly, forward-thinking software consultancy based in Wakefield. We solve complex challenges for clients across a range of industries and take real pride in the relationships we build along the way.

• £45,000 to £65,000 salary, depending on experience, with flexibility for exceptional candidates

• Monthly performance-related bonus opportunities

• Flexible hybrid working, typically just a few in-office days per month

• 10% of your time dedicated to learning and development

• Private medical insurance, share scheme, buy/sell holiday, and more

This role combines delivery management with relationship ownership. You will be aligned to a dedicated .NET development team, taking ownership of all their clients and projects across sectors including business services, logistics, and manufacturing. Each development team at Propel Tech has its own dedicated Client Delivery Manager (CDM), and our CDM's work closely together to ensure consistency in process and approach across the business. It is a structure that gives you real ownership of your area while making sure you are never working in isolation.

Day to day, you will work in close partnership with the Development Team Manager of your team. Together you will manage project lifecycles, coordinate resources, and ensure clients are well served. You will own the client relationship and delivery coordination, while your Development Team Manager leads on the technical direction, code quality, and the day to day management of the development team. It is a genuine partnership and one that is central to how we deliver for clients at Propel Tech.

"We're looking for someone who genuinely enjoys owning client relationships and takes pride in keeping delivery running smoothly. If you are the kind of person who spots problems before they become issues and brings calm, clear thinking to busy situations, you will fit right in here."

Chris Kirkham, Delivery & Operations Director

• Lead projects from scoping through to delivery, taking a hands-on approach to defining functional requirements, managing scope, risk, change, and budgets throughout

• Act as the primary client contact, owning relationships for the long term and developing account plans and roadmaps

• Work closely with development and QA teams to resource work effectively and maintain delivery quality

• Triage support issues, facilitate client meetings, and keep all tracking and documentation accurate and up to date

• Contribute to process improvement and consistency across the client delivery team and the business

• Solid hands-on project management experience, with a track record of managing and delivering projects on time and within budget in a client-facing environment, ideally within technology or software

• Highly organised with the ability to juggle multiple clients and workstreams while maintaining strong relationships with both clients and internal teams

• Commercially minded, with a genuine interest in understanding client businesses and identifying opportunities to grow and expand accounts over time

• Naturally curious about how client businesses work, with the ability to draw out client needs and translate them into clear functional requirements and well-defined scope

• Familiarity with project tracking tools such as Jira is a bonus

• Clients feel informed, confident, and well looked after

• Projects are delivered on time, within budget, and to a high standard

• Risks are identified and managed early

• You are a trusted partner to both clients and the teams you work with

We aim to respond within five working days. The process includes an initial video interview followed by a final in-person interview at our Wakefield office. We will be open about what to expect at every stage.

You don’t need to meet every requirement to apply. If this role feels like the right next step, we’d love to hear from you.

Please note: Agency support is already in place for this vacancy.