Customer Service Representative

📍 London (Hybrid)

💰 £35,000 + Benefits

🚀 High-Growth Tech-Enabled Business

The Opportunit

yWe're looking for a Customer Experience Associate to join a growing team and play a key role in delivering an exceptional customer journey from onboarding through to ongoing support

.This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and improving processes. You'll be the bridge between customers and internal teams, ensuring every interaction is smooth, proactive and customer-focused

.If you're someone who thrives in a fast-paced environment, enjoys ownership, and wants to build a long-term career within Customer Success, CX or Operations, we'd love to hear from you

.
What You'll Be Doi

• ngActing as a primary point of contact for customers throughout their journ
• eyManaging inbound customer enquiries across phone and ema
• ilResolving customer issues and escalations in a timely and professional mann
• erSupporting customer onboarding and adoption of servic
• esWorking closely with Sales, Operations and Product teams to deliver a seamless customer experien
• ceBuilding and maintaining customer-facing resources, FAQs and knowledge documentati
• onIdentifying recurring customer issues and recommending process improvemen
• tsGathering customer feedback and turning insights into actionable improvemen
• tsSupporting account retention and customer engagement initiativ

es
What We're Looking

• ForExperience in Customer Success, Customer Experience, Client Services, Customer Support or Operati
• onsStrong communication skills across phone, email and virtual meeti
• ngsAbility to manage multiple priorities in a fast-paced environm
• entExperience using CRM systems such as Salesforce, HubSpot or simi
• larA proactive, solutions-focused mind
• setStrong attention to detail and organisational ski
• llsComfortable working cross-functionally with multiple te

ams
Nice To

• HaveExperience within SaaS, technology, professional services or other customer-focused environm
• entsExposure to onboarding, account management or customer retention activi
• tiesExperience identifying and implementing process improvem

ents
Why

• Join Clear progression opportunities within Customer Success and Opera
• tionsCollaborative and supportive team enviro
• nmentExposure to multiple areas of the bus
• inessOpportunity to make a tangible impact on customer out
• comesHybrid working enviro
• nmentOngoing learning and development su