Customer Success Executive

📍 Location: London - Hybrid

💰 Salary: £35,000 – £40,000

🕒 Full-Time

We are currently recruiting on behalf of a growing SaaS company seeking a proactive and customer-focused Customer Success Representative to join their expanding team.

This is an excellent opportunity for someone who enjoys building strong client relationships, delivering exceptional customer experiences, and working within a fast-paced tech environment.

Key Responsibilities

• Build and maintain strong relationships with customers
• Support client onboarding and product adoption
• Respond to customer queries and resolve issues effectively
• Proactively identify opportunities to improve customer satisfaction and retention
• Collaborate with internal teams including Sales, Product, and Support
• Maintain accurate customer records using CRM systems

Requirements

• Previous experience in Customer Success, Customer Service, Account Management, or a similar client-facing role
• Excellent communication and relationship-building skills
• Strong organisational and problem-solving abilities
• Comfortable working in a fast-paced SaaS environment
• Experience with CRM platforms such as HubSpot or Salesforce is advantageous

What’s on Offer

• Competitive salary of £35,000 – £40,000
• Opportunity to join a growing SaaS business
• Career development and progression opportunities
• Flexible working environment
• Supportive and collaborative culture