Onboarding and Training Executive

🚀 Junior Training & Onboarding Specialist (SaaS)

📍 London - Hybrid

I’m currently partnering with a highly respected, fast-growing SaaS and digital services organisation to recruit a Junior Training & Onboarding Specialist.

This is a fantastic opportunity for someone at an early stage in their career to gain hands-on experience in customer training, onboarding, and SaaS delivery within a supportive and collaborative environment.

The Opportunity

You’ll join a close-knit team focused on delivering an excellent customer experience, helping new and existing users confidently adopt a market-leading software platform.

Working alongside experienced training professionals and cross-functional teams (including product, development, and customer support), you’ll play a key role in delivering engaging training and supporting onboarding activities.

Training is primarily delivered remotely, with occasional in-person sessions.

Key Responsibilities

• Support the preparation and delivery of onboarding sessions and customer training
• Deliver engaging training sessions (mainly virtual)
• Assist in creating training materials such as guides, presentations, and onboarding resources
• Coordinate training schedules and logistics
• Capture and share customer feedback to improve the training experience
• Support user testing of new features to ensure training readiness
• Assist with onboarding processes and gradually take on more responsibility
• Help maintain accurate documentation and user guides

About You

• Keen to start or grow a career in training, onboarding, or customer success
• Comfortable presenting to small groups, or motivated to build confidence
• Strong communication skills (written and verbal)
• Well-organised, proactive, and reliable
• Curious about technology and user experience
• A team player who enjoys collaborating across different functions

What’s on Offer

• Hands-on experience in a growing SaaS environment
• Ongoing support and mentorship
• Clear progression into more senior training/onboarding roles
• Exposure to product development, user research, and the full software lifecycle