Data Analyst

A UK-based solutions provider is seeking a Data Analyst for Customer & Sales Support of their logistics clients on a permanent basis.

This hands-on role combines customer service, data analysis, and platform support. You'll work with clients across the logistics sector, supporting onboarding, training, and go-live activities both remotely and on-site. The role is remote with travel expected when required.

Key Responsibilities:

• Respond to customer queries via support tickets
• Prepare and analyse logistics and routing data
• Benchmark data and create reports (pre- and post-sales)
• Set up and test mobile applications
• Prepare project scoping and onboarding documentation
• Deliver virtual and on-site client training
• Support customers during go-live periods (flexible hours)
• Conduct platform testing pre- and post-release

What You’ll Need:

• Experience in logistics, transport, or supply chain environments
• Strong customer service and communication skills
• Proficiency in Microsoft Office
• Familiarity with CRM/ERP systems (preferred)
• JIRA experience (preferred)
• Technical minded
• Problem-solving mindset and ability to multitask
• Ability to work independently and remotely
• Excellent written and spoken English

Benefits:

• Company pension
• Flexible schedule
• 25 days annual leave
• Additional benefits disclosed during interview