Renewals Transformation Manager

Senior Renewals Manager

• Location: Birmingham
• Salary: £65-80k depending on experience

  The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity to have considerable commercial impact on the business  What’s in it for you?

• Opportunity to influence and shape business-critical operations in a leading UK IT services business.
• Chance to be part of a supportive, organisation with strong values and a collaborative culture.
• Opportunity to make a lasting commercial impact.

  What will you be doing as Senior Renewals Manager?

• Lead the evolution and execution of the renewals strategy and roadmap, ensuring it supports overall business growth plans.
• Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management.
• Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives.
• Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices, and delivering both immediate and long-term impact.
• Design and implement effective training and support programmes for Sales and Operations teams to strengthen renewals capabilities.
• Work in close partnership with commercial, sales, finance, vendor and product teams to maximise renewals performance.
• Establish robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios.
• Assess revenue, margin and churn trends, using customer feedback to shape practical improvements.
• Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better
• Represent renewals in ‘Configure, Price, Quote’-related projects, ensuring priorities and requirements are reflected while coordinating with wider operational teams.

  What experience are we looking for in our Senior Renewals Manager?

• Extensive experience in Renewals Management within an IT VAR or technology/software-focused business.
• Proven ability to develop and implement strategy and operational transformation programmes.
• Track record of improving revenue, margin, retention and customer experience through renewals process optimisation.
• Excellent stakeholder engagement and collaboration skills across diverse teams and levels.
• Strong analytical mindset and ability to make data-led decisions.
• Experience in change management and championing automation initiatives.
• Good knowledge of vendor ecosystems and licensing/renewals frameworks.

  If you’re ready to take on a strategic, transformational role in renewals, we’d love to hear from you. Please submit your CV today! INDHS