Digital Experience Manager

Digital Experience Manager Swindon, Wiltshire (with hybrid working)Permanent, part-time or full-time: 30-37.5 hours per weekSalary: £37,707 - £41,607 FTE Design the Digital Future of a Charity that Cares Deeply Are you a digital strategist with a passion for creating meaningful online experiences? Do you want to use your skills to amplify a cause that truly matters At Prospect Hospice, we’re looking for a Digital Experience Manager to lead the transformation of our digital platforms. Your insight and creativity will shape how our community engages with us online, from finding vital care information to supporting our fundraising campaigns.Why Join Us? Since 1980, Prospect Hospice has provided a dedicated end-of-life care service for people living in Swindon, Marlborough, and north-east Wiltshire. We bring care, comfort, and confidence around the clock, every day of the year.Our aim is to provide excellent, personalised, and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations - specifically with local health and social care professionals - as well as local people. Working within our community allows us to lead, provide, and influence care so that anyone affected by a life-limiting illness has access to the best possible support when and wherever they need it.What You’ll Be Doing As our Digital Experience Manager, you’ll lead the development, optimisation and performance of our digital platforms.You’ll ensure our website is user-friendly, secure and aligned with our strategic goals, using insights and analytics to continually test, learn, and improve. From SEO to accessibility, you’ll fine-tune every digital touchpoint to ensure it works for the people who need it most.Working collaboratively with colleagues across communications, fundraising, events and care, you’ll create seamless, engaging experiences, both behind the scenes and in the spotlight.In this role, you’ll also:- Oversee our website, managing new developments, integrations and performance- Lead digital user testing, accessibility improvements and analytics reporting- Plan and manage social media and digital acquisition campaigns- Create insight-driven dashboards using Google Analytics and Looker Studio- Support digital fundraising efforts and the promotion of events and campaigns What You’ll Bring We’re looking for someone who blends technical confidence with curiosity and compassion, someone who’s just as motivated by dashboards and UX testing as they are by purpose and people.We’re looking for someone who has:- Experience managing complex projects- Experience using content management systems- Experience managing and optimising Google Analytics- Experience using Google Data and/or Looker Studio to create user-focused dashboards- Experience optimising landing pages, user funnels and website content- Experience of test, learn, iterate approaches to digital proposition development- Knowledge of developing and managing organic, boosted and paid social media campaigns- Knowledge of website analytics toolsPlease note, this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for an enhanced disclosure with barred list check to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.What We Offer- 27 days’ annual leave entitlement FTE (plus bank holidays)- Generous contributory pension scheme and life assurance- Discounts with local retailers, gyms, and service providers, including Blue Light Discount Card- Employee Assistance Programme- Family-friendly policies and practices- Supportive induction, and training and development- A values-led, inclusive working environment- Free parking on-site Join Us This is your opportunity to lead digital transformation at a charity making a real difference - every single day. If you're ready to use your skills to deliver more meaningful experiences for patients, families, supporters and staff, we’d love to hear from you. Apply via the button shown.Closing date: 28th July 2025 Interview dates: 1st August 2025 (telephone) and 11th August 2025 (in-person)Other organisations may call this role Digital Experience Lead, Digital Delivery Manager, Digital Data Manager, Senior Digital Experience Supervisor, or Digital Content Manager.Webrecruit and Prospect Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.