Technical Lead

Location: Surrey (Hybrid)

Reporting to: ERP Manager

Our client is an established international manufacturing and distribution organisation with operations across multiple regions. As part of an ongoing ERP and digital transformation programme, they are investing in strengthening the internal ownership of their Infor M3 platform to ensure it remains stable, scalable and aligned with evolving business requirements.

Reporting to the ERP Manager, this role is responsible for the technical ownership and ongoing development of the Infor M3 environment across the organisation.

Acting as the central technical authority for M3, you will combine hands-on technical expertise with technical governance, working closely with internal stakeholders and external partners to ensure the platform remains reliable, secure and continually improved.

This is a varied role that requires both technical capability and the ability to oversee standards, priorities and delivery across the ERP landscape.

• Act as the technical owner of the Infor M3 platform, including core applications, integrations and reporting.
• Maintain system architecture, technical configuration and data integrity across environments.
• Promote standardisation and consistency across deployments.
• Support the ongoing evolution of the platform while maintaining stability.

• Develop and customise Infor M3 using:
• ION
• APIs
• Mashups
• H5 / SoHo Framework
• JavaScript / JScript
• Design and maintain integrations with enterprise applications.
• Deliver enhancements that improve usability, performance and operational efficiency.
• Provide hands-on technical development for complex initiatives where required.

• Develop reporting solutions using:
• Lawson Business Intelligence (LBI)
• OpenText StreamServe / Storyboard
• Microsoft SQL Server
• Optimise reporting performance and data quality.
• Support business stakeholders with reliable reporting and analytics.
• Maintain consistency across reporting environments.

• Provide technical support for the global Infor M3 platform.
• Act as the senior escalation point for complex technical issues.
• Perform root cause analysis and implement permanent solutions.
• Monitor platform performance and proactively resolve issues.
• Support integrations and data exchange processes.

• Support structured approaches to:
• Incident Management
• Change Management
• Release Management
• Prioritise support and development activities.
• Ensure robust testing, documentation and deployment processes.
• Balance system stability with ongoing business enhancements.

• Act as the technical specialist within the ERP team.
• Work closely with the ERP Manager to prioritise initiatives.
• Coordinate third-party support partners and consultants.
• Monitor delivery quality, service levels and technical standards.
• Act as the technical liaison between business users and external suppliers.

• Strong commercial experience supporting Infor M3.
• Experience within manufacturing, supply chain or distribution environments.
• Technical development and configuration of Infor M3.
• Integration development using ION, APIs and middleware.
• SQL reporting and Lawson Business Intelligence.
• Strong understanding of M3 architecture.
• JavaScript / JScript development.
• Experience supporting live ERP environments.

• Comfortable operating as a hands-on Technical Lead.
• Experience working with third-party vendors or implementation partners.
• Able to prioritise competing technical workloads.

• Cloud or hybrid Infor M3 environments.
• ERP upgrades or migration projects.
• ITIL or structured service management experience.
• Infor M3 certifications.

• Hands-on and delivery focused.
• Organised and methodical.
• Comfortable working independently.
• Strong communication skills with both technical and non-technical stakeholders.
• Commercially minded with a pragmatic approach to problem solving.

This is an excellent opportunity for an experienced Infor M3 Technical Lead to play a key role in the ongoing development and technical governance of a global ERP platform. You will have genuine ownership of the environment, influence future improvements, and work across a broad range of technical challenges within an international organisation.