Audio Visual Field Service Engineer

Job Overview:

We are seeking a highly skilled AV Field Service Engineer to join a team for an established client. The ideal candidate will be responsible for troubleshooting, diagnosing, testing, and fixing audio-visual systems at client sites. You will ensure the seamless operation of AV systems, providing high-quality support and technical expertise to clients, while delivering exceptional service and solutions.

Key Responsibilities:

• Installation & Maintenance:
  • Install, configure, and set up a range of audio-visual systems (e.g., projectors, screens, AV control systems, sound systems, videoconferencing equipment).
  • Conduct regular maintenance and inspections of AV equipment to ensure proper functioning.
  • Perform system upgrades and replacements as required.
• Troubleshooting & Diagnostics:
  • Diagnose and resolve technical issues in AV equipment and systems, both in-person and remotely when necessary.
  • Use testing tools and diagnostic software to identify faults and determine the root cause of issues.
  • Provide on-site troubleshooting, including repairs, firmware/software updates, and adjustments.
• Repair & Fixing:
  • Effectively carry out repairs to faulty AV equipment, both in the field and within workshop facilities.
  • Perform hardware repairs, wiring checks, and system calibration to ensure optimal performance.
  • Maintain a log of all repairs, tests, and installations performed.
• Client Support & Communication:
  • Provide technical support to clients on-site, offering guidance on AV system use and troubleshooting advice.
  • Communicate effectively with clients to understand their issues, providing clear and timely updates on the status of repairs and installations.
  • Deliver high-quality customer service, building and maintaining strong relationships with clients.
• Documentation & Reporting:
  • Keep detailed records of service calls, repair logs, and testing results for each client/project.
  • Provide reports on service and installation activities to management.
  • Ensure compliance with company procedures, health & safety standards, and industry best practices.
• Product Knowledge & Continuous Learning:
  • Stay up-to-date with the latest AV technologies, systems, and trends.
  • Attend training sessions and workshops to improve skills and technical knowledge.
  • Provide feedback on product performance and help with the development of technical manuals.

Qualifications & Skills:

• Experience:
  • Proven experience as an AV Field Service Engineer or similar technical role, ideally within the AV industry.
  • Strong understanding of AV systems, including audio systems, video conferencing equipment, projectors, displays, and control systems.
• Technical Skills:
  • Strong troubleshooting and diagnostic abilities.
  • Experience with AV testing tools, systems integration, and networked AV systems.
  • Knowledge of common AV protocols (e.g., HDMI, HDBaseT, IP-based AV solutions).