Audio Visual Field Service Engineer

Audio Visual Service Engineer

Salary: £40,000 - £45,000 + Company Van
Sector: Corporate / Commercial
Employment Type: Full-Time, Permanent

About the Role

We are seeking an experienced Audio Visual Service Engineer to join a growing London-based team, supporting a range of high-profile corporate clients. This is a fantastic opportunity for a skilled AV professional who thrives in customer-facing environments and enjoys problem-solving, delivering high-quality support, and working with cutting-edge AV technologies.

In this role, you will be responsible for servicing, maintaining, fault-finding, and repairing a variety of AV and conferencing systems onsite across client offices. You'll be a key ambassador for our brand, ensuring smooth AV operations and exceptional service delivery.

Key Responsibilities

• Provide onsite and remote servicing, diagnostics, and repair of AV and VC systems.
• Perform routine maintenance checks and preventative servicing across client sites.
• Support meeting room technologies including video conferencing, control systems, switching, and audio DSP.
• Troubleshoot technical issues quickly and professionally to minimise downtime.
• Work closely with service coordinators and project teams to schedule visits and report on completed tasks.
• Deliver outstanding customer service while maintaining professional communication with corporate stakeholders.
• Keep detailed service logs and ensure equipment documentation is up to date.

Skills & Experience Required

• Proven experience as an AV Service Engineer within the corporate sector.
• Strong knowledge of systems such as:
  Crestron, AMX, Extron, Cisco/Webex, MS Teams Rooms, Biamp, QSC, Shure, and similar.
• Confident in fault-finding, system diagnostics, and hardware replacement.
• Ability to read and understand technical drawings and schematics.
• Excellent customer service and communication skills.
• Full UK driving licence.

What We Offer

• £40,000 - £45,000 salary, depending on experience
• Company van provided for travel
• Opportunities for ongoing training and certifications
• Supportive team environment with exposure to innovative AV technologies
• Career progression within a growing organisation