Senior Project Manager - CRM Transformation & Systems Delivery

About Prospero Group At Prospero Group, we're passionate about building technology-driven solutions to empower our people and our clients. As we embark on a major CRM transformation programme, we are looking for an experienced Project Manager to drive the successful delivery of our new Salesforce and Bullhorn systems across the organisation.

This is a pivotal role for a senior operator with the technical expertise and leadership skills to deliver change at scale.

As the Project Manager for CRM Transformation, you will take ownership of Prospero's end-to-end delivery of our new CRM and system capabilities. Acting as the key interface between the business and technical delivery teams, you will manage all aspects of the programme from scoping and planning through to testing, go-live and change adoption.

This role requires someone with a deep understanding of CRM platforms (Salesforce and Bullhorn), excellent stakeholder management skills, and the ability to operate strategically and tactically in a fast-paced environment.

Lead CRM Transformation Projects

• Own and manage delivery of the CRM and systems transformation programme from a Prospero perspective.

• Drive all phases of project delivery including scoping, tracking, testing, change management, and post-go-live support.

Stakeholder Engagement & Escalation

• Act as the senior escalation point for internal stakeholders and external delivery partners.

• Influence and drive change across business units, ensuring alignment with operational needs.

Team Leadership

• Manage and mentor a junior resource supporting delivery activities.

• Ensure clear roles and responsibilities across the project team.

Operational Representation

• Collaborate with BAU (Business as Usual) teams to ensure key business processes, pain-points, and requirements are captured and addressed.

• Work closely with designated Subject Matter Experts (SMEs) during UAT, training and go-live phases.

Technical & Process Expertise

• Bring strong, practical knowledge of Salesforce, Bullhorn, and the current platforms and processes.

• Be a tech-savvy change influencer, able to bridge the gap between business needs and technical solutions.

Experience & Knowledge

• Proven track record in delivering complex CRM transformation programmes.

• Strong experience with Salesforce and Bullhorn.

• Solid understanding of business operations and workflows in recruitment or similar industries.

Skills

• Exceptional stakeholder management and communication skills.

• Highly organised with the ability to manage multiple workstreams.

• Technically confident and able to translate business requirements into technical solutions.

Leadership & Influence

• Senior operator with the ability to influence change and challenge the status quo.

• Collaborative mindset with experience working with operational teams and SMEs.