Salesforce Administrator

Protech Site Services are currently recruiting for an Advanced Salesforce Administrator to join a team in London.

Job Summary

We are seeking a highly capable Salesforce Platform Lead to take full ownership of our Salesforce ecosystem, driving its evolution as a critical business platform. This role goes beyond day-to-day management, focusing on strategic development, architectural oversight, and embedding Salesforce as a core enabler of commercial performance and operational excellence.

You will play a key role in shaping how the organisation leverages Salesforce, ensuring scalability, data integrity, and alignment with long-term business objectives.

Platform Strategy & Architecture

• Define and deliver the long-term roadmap for Salesforce, ensuring alignment with organisational growth plans and digital strategy
• Own the architectural design of the platform, including integrations, data structures, and multi-cloud alignment
• Establish best-in-class development, release, and governance frameworks to maintain platform stability and scalability
• Lead the design of advanced automation and integration solutions that reduce manual intervention and improve efficiency

Business Transformation & Process Optimisation

• Partner with senior stakeholders to understand strategic priorities and translate these into scalable platform capabilities
• Drive transformation of business processes through intelligent use of Salesforce, improving productivity and user experience
• Challenge existing ways of working, introducing more efficient, data-led approaches across functions
• Ensure solutions are future-proofed, balancing immediate delivery with long-term platform sustainability

Data Strategy & Governance

• Own the organisation’s Salesforce data strategy, ensuring a consistent, reliable, and scalable data model
• Implement robust governance frameworks that promote data accuracy, accountability, and a true “single source of truth”
• Use data insights and trend analysis to proactively identify risks, inefficiencies, and opportunities for improvement
• Oversee resolution of complex data and integration issues, working closely with internal and external technical teams

Insight, Reporting & Performance

• Establish a best-in-class reporting framework that delivers clear, actionable insights to leadership teams
• Define and standardise key business metrics, ensuring consistency across departments
• Enable a data-driven culture by empowering users with intuitive, self-service reporting capabilities
• Continuously enhance reporting capability to support strategic decision-making and performance management

Security, Compliance & Risk Management

• Take ownership of platform security, ensuring appropriate access controls and governance structures are in place
• Ensure compliance with data protection regulations and internal security standards
• Maintain audit readiness through proactive monitoring, documentation, and continuous improvement of controls
• Oversee user access and role design to ensure both security and operational effectiveness

Adoption, Capability & Leadership

• Act as the senior point of expertise for Salesforce, providing guidance and direction across the business
• Drive user adoption and platform maturity through structured enablement programmes and ongoing engagement
• Build strong relationships with stakeholders, influencing behaviour to maximise platform value
• Lead on knowledge sharing, training strategies, and continuous improvement initiatives

Vendor & Technology Leadership

• Manage relationships with Salesforce partners and third-party providers, ensuring high-quality delivery and value for money
• Oversee the delivery of integrations and enhancements, ensuring alignment with architectural standards
• Act as the product owner for Salesforce, prioritising initiatives that deliver measurable business impact
• Identify and implement opportunities to better connect Salesforce with the wider technology landscape

Candidate Profile

Essential

• Proven experience leading and evolving Salesforce platforms within complex, multi-stakeholder environments
• Strong architectural understanding of Salesforce and its wider ecosystem, including integrations and data design
• Demonstrated ability to influence senior stakeholders and drive business change through technology
• Deep understanding of CRM strategy and how platforms support commercial performance
• Experience establishing governance frameworks that ensure scalability, security, and data integrity

Desirable

• Salesforce certifications (e.g. Administrator, Advanced Administrator, or similar)
• Experience working across multiple Salesforce products (e.g. Sales, Marketing, Data Cloud)
• Background in delivering large-scale transformation or platform modernisation initiatives

Job Types: Full-time, Permanent

Work Location: Hybrid remote in London

Please apply or email chelsey@protechltd.co.uk