Delivery Manager/Scrum Master

Job description

Job responsibilities

This is a unique opportunity to shape how agile delivery is embedded across Public Health Wales. As a Delivery Manager / Scrum Master, youll be at the forefront of our digital and data transformationguiding teams, influencing culture, and ensuring that delivery is both strategic and sustainable.Youll wear two hats:As a Delivery Manager, youll take ownership of delivery planning, risk management, and stakeholder engagementensuring that projects stay on track and deliver real value.

As a Scrum Master, youll coach agile teams, facilitate ceremonies, and help teams continuously improve how they work.This dual role is ideal for someone who thrives in complexity, enjoys working across boundaries, and is passionate about making agile work in the real world.What Youll Be Doing:

Driving Agile Maturity: Youll help teams adopt and adapt agile practices that suit their contextwhether thats Scrum, Kanban, or a hybrid approach. Youll support product owners in shaping backlogs and help teams stay focused on delivering value.

Leading Delivery: Youll manage delivery timelines, dependencies, and risks across a portfolio of digital and data initiatives. Youll ensure that delivery is transparent, well-governed, and aligned with organisational priorities.

Building Relationships: Youll work closely with senior leaders, service managers, and technical teamstranslating between business needs and digital solutions. Youll be a trusted advisor who brings clarity and confidence to complex programmes.

Championing Change: Youll support change management efforts, helping teams and stakeholders navigate new ways of working. Youll promote agile thinking through communities of practice, show-and-tells, and knowledge-sharing sessions.

Coaching and Mentoring: Youll foster a culture of learning and improvementcoaching individuals and teams to build confidence, autonomy, and resilience. Youll also line manage staff and contribute to the ongoing development of the business operations team.

Ensuring Accountability: Youll track progress, manage budgets, and ensure that delivery is underpinned by robust documentation and governance. Youll help ensure that our digital transformation is not only ambitiousbut also safe, inclusive, and sustainable.This role is ideal for someone who is equally confident facilitating agile teams and navigating complex delivery landscapessomeone who can zoom in to resolve blockers at the team level and zoom out to align delivery with broader organisational goals.Youll be joining a supportive Directorate, that values curiosity, collaboration, and impact.

The Job Description and Personal Specification provide full details.

For further details contact:

Name Hilary Parsons

Job title Governance & General Manager

Email address hilary.parsons@wales.nhs.uk

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualification and Knowledge

• oLevel 7 qualification / Masters or equivalent demonstrable working experience
• oProject Management qualification
• oAgile Certified Practitioner
• oCertification in Scrum Master or equivalent.

Experience

• oProven demonstrable knowledge of digital and data governance practices within a healthcare setting.
• oStrong background in leading digital transformation projects using agile methodologies such as Scrum, Kanban, or Lean.
• oSignificant experience working as a Delivery Manager, Scrum Master, or in a similar agile delivery role within a digital or data-focused environment.
• oExtensive experience in managing end-to-end delivery processes, including project initiation, planning, execution, and post-delivery review.
• oExperience working with cross-functional, distributed teams and managing projects with varying levels of complexity.
• oExperience with project management tools and maintaining project documentation to support project governance.
• oExperience in line management, with the ability to coach, mentor, and provide leadership to teams.
• oExperience of managing multiple priorities and deadlines, ensuring delivery targets are met without compromising quality.
• oExperience of managing budgets including external funding and procurement processes.
• oExperience of generating plans, that are multi layered in various formats, including easy read. oExperience of people management
• oFull understanding of the Principles of Data Protection, Information Asset management, including completing of DPIA's and other impact assessments or data sharing agreements.
• oRisk Management experience.
• oExperience of people management

Skills & Atributes

• oProven ability to translate complex technical language into clear, non-technical terms for diverse audiences, including senior leaders and business stakeholders.
• oHighly developed communication skills, with the ability to influence and engage stakeholders at all levels of the organisation.
• oHighly developed coaching skills, with the ability to gain trust, deploy empathy, establish goals and support teams and individuals to achieve them.
• oStrong problem-solving abilities and the capacity to navigate ambiguity, ensuring project success in fast-paced and dynamic environments.
• oExcellent written and verbal communication skills including presentation skills.
• oExcellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
• oDocument management using SharePoint
• oProficient in the use of standard Microsoft software, such as Outlook, Teams, Word, Excel, PowerPoint and SharePoint.
• oAbility to work under pressure whilst meeting deadlines and adapt to changes in demand and workload.
• oStrong problem solving skills.
• oAble to work autonomously.

• oWelsh Language Skills

Other

• oAbility to travel between sites in a timely manner to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Public Health Wales

Address

Capital Quarter 2

Tyndall Street

Cardiff

CF10 4BZ

Employer's website

https://phw.nhs.wales/