Senior Service Designer

Job description

Job responsibilities

As a Senior Service Designer, you will be responsible for designing and improving complex services within a large-scale transformation programme. You'll bring together user research, operational insight, policy considerations and delivery requirements to help create services that are effective, sustainable and centred on the needs of the people who use them.

The role involves planning and delivering service design activities, supporting strategic decision-making and helping multidisciplinary teams understand the wider service landscape. You'll work closely with researchers, designers, developers, clinicians and stakeholders throughout discovery, design and delivery.

You will:

• Design and improve end-to-end services that meet user needs and support programme objectives.

• Use service design methods to understand current experiences, identify pain points and uncover opportunities for improvement.

• Create and use service maps, journey maps, blueprints, prototypes and other design outputs to support collaboration and decision-making.

• Translate complex and sometimes conflicting information into clear and actionable service improvements.

• Work collaboratively with user researchers to understand user needs and ensure services are shaped by evidence and insight.

• Facilitate workshops, discussions and co-design activities with stakeholders and service teams.

• Identify opportunities to improve policies, processes and ways of working through service design.

• Support agile delivery by helping teams test ideas, learn quickly and continuously improve services.

• Communicate service design decisions clearly and build shared understanding across teams and stakeholders.

• Champion user-centred design and contribute to a culture of collaboration, learning and continuous improvement.

• Support and mentor colleagues, sharing knowledge and helping grow service design capability across teams.

This role offers the opportunity to influence how weight management services evolve across Wales, helping to ensure services and digital products are accessible, joined-up and shaped around the needs of the people who use them.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

• Educated to post-graduate level (or equivalent qualification / experience in an associated professional field)
• Practical experience, working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.

• FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
• Theoretical and specialist knowledge gained with the following certifications (or equivalent): o CUA - Certified Usability Analyst.

Knowledge and Experience

• Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes.
• Experience of interpreting evidence-based research and incorporating this into your work.
• Experience of meeting performance targets and coaching and mentoring others to improve performance.
• Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer.
• Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.
• Familiar with iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems, and the functions themselves in terms of ergonomic impact.
• Familiar with systematic and iterative design of the physical and cognitive interfaces, to create an effective user experience in a software system, product or service, with attention paid to variety of locations and access devices employed by users.
• Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment.

Skills and Attributes

• Teamwork skills in working collaboratively with others to achieve a common goal.
• Written and Verbal Expression Skills to communicate effectively, both verbally and in writing, such as reports and via emails.
• Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions.
• Attention to detail skills to ensure accuracy and high-quality standards in given tasks, to ensure deliverables are accurate and complete.
• Interacting with people skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures.
• Adaptability Skills to adapt style and approach and to meet the needs of different audiences.

Other

• Commitment to supporting the organisation's mission to encourage and embrace diversity and inclusion across the NHS.
• A flexible approach to work in a hybrid working environment.
• Travel throughout Wales between sites, as required by the job.
• Standard keyboard skills

• Welsh language skills are desirable levels 1 or above in understanding, speaking, reading and writing in Welsh
• Knowledge of NHS Wales or the Health sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Public Health Wales

Address

2 Capital Quarter

Tyndall Street

Cardiff

CF11 8FQ

United Kingdom

Employer's website

https://phw.nhs.wales/